Artie Gonzales | Page 3

Our 2022 Outback Wilderness was in for its first service and Dan Ford, Senior Service Advisor, greeted me as I stepped out of the car as the Porter verified my info. Professional, courteous and quick. What and Dan Ford, Senior Service Advisor, greeted me as I stepped out of the car as the Porter verified my info. Professional, courteous and quick. What more could I ask for? Service Manager Scott Gregg took time from his busy schedule to chat! Great people... great car! More

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This is simply one of the most professional place to deal with particularly during Covid times. The staff is always welcoming and accommodating. with particularly during Covid times. The staff is always welcoming and accommodating. More

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Artie is the type of Service Manager you hope to work with concerning your car. He listened to my concerns without interruption and was willing to find the best solution. I appreciate his responsivenes with concerning your car. He listened to my concerns without interruption and was willing to find the best solution. I appreciate his responsiveness and courtesy! More

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Scott Gregg and Artie Gonzales are excellent managers that provide excellent customer care. I appreciated the staff driving to obtain my car for service. that provide excellent customer care. I appreciated the staff driving to obtain my car for service. More

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I took my car in a month prior and was told they could not replicate the AC issues I reported. This is a 2019 Forester that they had already replaced the blower a year prior on- clearly an issue. They shu not replicate the AC issues I reported. This is a 2019 Forester that they had already replaced the blower a year prior on- clearly an issue. They shuttled me to work and were supposed to shuttle me back. Jason said they had no one to pick me up and then sent a Lyft that was cancelled by Subaru. I got there after closing due to their carelessness and then was blamed for getting there past closing. I spoke to Artie about it too- just as careless as his employee, Jason. This week, the eye sight turned off and the car turned off entirely while driving. Beyond dangerous. Brittney stated this was caused by a fuse and this was also causing the AC issues that I brought it in for a month prior. There was zero recognition regarding how avoidable this was had they done their job a month prior. I regret purchasing from Subaru at all. More

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It is a pleasure to have Tucson Subaru as our dealership. From the moment we drive in the staff is professional and helpful. Superb quality of care. From the moment we drive in the staff is professional and helpful. Superb quality of care. More

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I received great support from Monica. She was very open and honest about my service and followed through with her communication. I was very satisfied with the service I received. and honest about my service and followed through with her communication. I was very satisfied with the service I received. More

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Spoke with Artie Gonzales the service manager about standing by the Subaru brand and providing an initial routine service check and he said the service agreements are not transferable. Man did they tak standing by the Subaru brand and providing an initial routine service check and he said the service agreements are not transferable. Man did they take that original owner for a ride. He paid extra to maintain his brand new Forester and ended up trading it in at the Honda dealership and taking a loss on it rather than deal with the service department. I was told a story about why he traded his vehicle in that does not correlate with the number of times he took his Subaru to the service department. Unfortunately, I found this out after I bought the vehicle. Not impressed with this dealership or service department at all. I’m definitely not recommending Tucson Subaru to anyone. More

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I truly appreciate how everyone works as a team to process everyone through the service area. They make it look effortless while being kind and professional. Thanks! process everyone through the service area. They make it look effortless while being kind and professional. Thanks! More

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Super helpful! Debbie was so sweet and patient when I wasn’t sure which car to go for. The car I got wasn’t ready yet so they loaned me a car in the mean time which was so nice of them, thank you all! wasn’t sure which car to go for. The car I got wasn’t ready yet so they loaned me a car in the mean time which was so nice of them, thank you all! More

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