Arthur Martel | Page 45

I bought a new Avalon. My salesperson was Francys Araujo. He was good at finding the car we wanted and was helpful during our test drive. There was a problem getting delivery of the new car because Toyota ha He was good at finding the car we wanted and was helpful during our test drive. There was a problem getting delivery of the new car because Toyota had a no delivery order due to a faulty heating seat element on all 2014 Toyotas. The dealership could not tell me when the parts would be delivered so it was frustrating waiting to see when we could get the car. I do not fault the dealership because they were kept in the dark as to the delivery of necessary parts. In the end the people mentioned above went the extra mile and kept the deal together. This is why I give them the highest rating. Steve Kiley More

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My family always goes to this dealership to buy our Toyota's. All the staff are very friendly and helpful. The sales staff was very helpful and worked with me to get to a price that I could afford. Th Toyota's. All the staff are very friendly and helpful. The sales staff was very helpful and worked with me to get to a price that I could afford. The finance manager did amazing work! I do not have the best credit but he worked hard and got me the best rate possible. I really appreciate that. I will defiantly buy my sons car here when the time comes and will send my friends here. More

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The customer service was awesome! Manuel made sure I was happy with my decision and of course so kind and patient! Arthur was great help happy with my decision and of course so kind and patient! Arthur was great help More

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We recently purchased a new 2013 Toyota and were thrilled with the entire experience! Angel and Arthur really worked to pull together the best deal for us, and answered all of our many questions about the c with the entire experience! Angel and Arthur really worked to pull together the best deal for us, and answered all of our many questions about the car and financing. They were both informative, professional, and very friendly. The entire process was simple and enjoyable, and we love our new car. We will definitely be returning to the dealership next time we need a car. I don't think we will ever shop anywhere else! More

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My last lease I had ended and because of my experience being so positive. When Sunny notified me that, my lease is about to end. I was more than happy to come in to discuss my options. He took the time to being so positive. When Sunny notified me that, my lease is about to end. I was more than happy to come in to discuss my options. He took the time to make sure I got what I wanted at a price I could afford. The team Sunny hooked up with were fabulous. Sunny is considerate of my finances, If Sunny was not my agent, It would be difficult for me to trust and make any decision comfortably with any new agent. Thanks to Kevin to consider my financial situation, He kept me in my budget and make me feel comfortable in better car I was driving. I appreciated all the help I received. More

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This is my second lease with Toyota of Braintree with the help of Sunny Ahuja and I couldn't be happier about both experiences. As an undergraduate nursing student nearing my graduation I'm busy, I'm partic help of Sunny Ahuja and I couldn't be happier about both experiences. As an undergraduate nursing student nearing my graduation I'm busy, I'm particular, and I ask a lot of questions and Sunny was the perfect match for me. Sunny answered all of my questions with professionalism, humor, and intelligence. He has been a joy to work with and guided me through the leasing process twice now with ease. During my second leasing experience, I was at the dealership for a large amount of time trying to decide what to do before my lease ended. Sunny remained patient while my family looked over all of the possibilities and was particularly accommodating to my dad who is disabled. It started to get close to dinner and Sunny insisted that he would order something for us to eat. I thought he was pulling our leg but he asked us what we would want and he ended up ordering us a pizza. Sunny goes above and beyond for his clients and this instance really showed how kind, caring, and thoughtful of a person he is. Each time I have leased I have came into the building with a need and each time it was quickly executed (this lease I picked up my car the next day) with the help of Sunny and also Arthur Martel (who is just as personable and easy to work with as Sunny). My overall experience at Tufankjian has been above and beyond my expectations, the atmosphere is different at this dealership. I have never felt pressured into making a decision, their customer service is incredible and I couldn't imagine going anywhere else! I'm in LOVE with my new 2013 RAV and I plan on continuing doing business with Sunny, Arthur, and the team at Braintree for years to come! More

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Everyone was extremely friendly and helpful. I came back a 2nd day with someone else to look over the vehicle and then due to the holiday weekend had to make a 3rd trip to pick it up and finalize registrati a 2nd day with someone else to look over the vehicle and then due to the holiday weekend had to make a 3rd trip to pick it up and finalize registration, so I think I met almost everyone here and they all helped me in some way. Rubens was my main salesman and even came to pick me up to get the car. Also Bob Terhune in service was fabulous! And Matt Ward and Kenny Tempro too! Very nice facility and even better staff! Would definitely recommend a visit there for a new or used vehicle More

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Salesmen went above and beyond to give us answers to all our questions and give us what we were looking for. Salesmen double checked that we were informed of all warrantees and options. our questions and give us what we were looking for. Salesmen double checked that we were informed of all warrantees and options. More

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I was looking for a new car and decided to visit trufanjain dealership in Braintree. I had never been there before, but I was extremely impressed with my entire experience. Everyone was very profess trufanjain dealership in Braintree. I had never been there before, but I was extremely impressed with my entire experience. Everyone was very professional and helpful, but the majority of the praise goes to my salesman, Erwin Amboy . Dealing with Erwin was the best experience that I have ever had with a salesman in my life ( I am 64 years old). He greeted me with a great smile and he was so knowledgeable and professional and friendly. I trusted him completely and he was very skilled at listening to everything that I said. He also answered every single question that I asked and I felt that he had my best interest at heart the entire time . He was able to sense what was the best car for me, and I am so very thankful to him. He was also so polite and kind, and I felt as if I were purchasing a car from a member of my own family. I know that he went out of his way to stay later than he was supposed to and yet he never made me feel like I was being pressured or he was in a rush. I am very active in the community and I will very strongly recommend Erwin and the tufakjian team to anyone and everyone that I know. Thank you for everything. Sincerely Rev Robert Bradbury. Braintree MA 02184 October 30,2013 More

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I was promised one financing rate, but after being hustled through the signing process discovered that my rate was 300% higher. Arthur Martel says he's sorry I "misunderstood" but there's nothing that hustled through the signing process discovered that my rate was 300% higher. Arthur Martel says he's sorry I "misunderstood" but there's nothing that can be done now. I feel that I was intentionally misled and wonder how much they made by selling the higher rate loan to me. Be VERY careful if you deal with these people. I do not feel they can be trusted! More

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