Armenak Galstyan

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

by mal Verified Customer Verified Customer

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This was one of the worst experiences I’ve ever had. My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 mon My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 months I got my car back and they only fixed one of the two issues that I brought it in for, and there was a giant dent in the drivers door and my windshield was cracked. Never been so disappointed in a customer experience. Will never go back to this location. More

by blakethomas Verified Customer Verified Customer

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Quick service and service manager went above and beyond to help me understand the work needed to get done on my vehicle. Very satisfied to help me understand the work needed to get done on my vehicle. Very satisfied More

by rdiana089 Verified Customer Verified Customer

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Very fast with the Service,respectful,& kept me updated at all times. Done when said said they would at all times. Done when said said they would More

by ANNIEAMBR Verified Customer Verified Customer

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Very satisfied with the dealership and the service…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. More

by jaroesty Verified Customer Verified Customer

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Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

by CHELY1082000 Verified Customer Verified Customer

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The service was so helpful and much quicker than I had expected it to be! expected it to be! More

by dorashamooil Verified Customer Verified Customer

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Someone put a nail in my tire and I panicked BUT THEN I remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situati remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situation! I love my Jeep❤️ More

by Calijeepgirl24 Verified Customer Verified Customer

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worsed dealership ever Ana from sales is horrible and it took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is done and forger about you still leaves a bad taste in my mouth so please go to another dealership. More

by CARMELO_RUTH Verified Customer Verified Customer

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Payman is an amazing at what he does! Him and the service team were quick and provided excellent service! Him and the service team were quick and provided excellent service! More

by Aunanyan Verified Customer Verified Customer

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