Professional and courteous Kind, respectful, work done in
an acceptable time frame Professional and courteous
an acceptable time frame Professional and courteous
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by jkjnyy
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Apr 07, 2026 -
Spitzer Kia Cleveland responded
It’s wonderful to hear that your Kia K4 service was handled professionally and courteously and completed in a timely manner. Ariella is pleased we met your expectations. Thank you for sharing your positive feedback.
Great job thank you.
I never took my 2 Kias any other place for service
I never took my 2 Kias any other place for service
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by mikefanous
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2026 -
Spitzer Kia Cleveland responded
Thank you for trusting us with both of your Kias. Ariella and our service team are glad to hear you were pleased with the work on your Sportage. We look forward to keeping your vehicles running smoothly.
I was able to get on schedule for an oil change, and from
the time I arrived, to the time I left, everyone that I was in contact with, were very professional.
the time I arrived, to the time I left, everyone that I was in contact with, were very professional.
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by Royce8465
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 31, 2026 -
Spitzer Kia Cleveland responded
Thank you for trusting us with your Kia Rio’s oil change. We’re pleased scheduling was smooth and that our team delivered professional care from arrival to departure. Ariella appreciates your feedback and looks forward to serving you again.
Terrible!
I was told 60 to 90 minutes. It took over 2 hours. Other customers came in after me and left before me. Why schedule an appointment time if that mean
I was told 60 to 90 minutes. It took over 2 hours. Other customers came in after me and left before me. Why schedule an appointment time if that means nothing?
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by TONYM92979
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Apr 01, 2026 -
Spitzer Kia Cleveland responded
Tony, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Apr 01, 2026 -
Spitzer Kia Cleveland responded
Tony, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
They made it fast and easy and took care of everything
even a recall so I was happy to hear that when waiting the salesman that we bought our car from remembered us right away even remember my son's name
even a recall so I was happy to hear that when waiting the salesman that we bought our car from remembered us right away even remember my son's name everybody's friendly. It's a nice place the kids play area could be nicer. Maybe some new crayons and some nice things to color. My four-year-old granddaughter sat down and said oh all these dirty and they're all broken into that little pieces. I can't use those. Just thought I'd mention it to keep the little ones busy not all of them have an iPad.
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by MICKYNPAM
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 27, 2026 -
Spitzer Kia Cleveland responded
Thank you for the five-star review and for letting us know Ariella and our team provided fast, easy service on your Kia Telluride and even handled the recall. It’s great that Ariella remembered your family’s names and made you feel welcome. We appreciate your feedback about the play area and will explore adding new crayons and coloring options for the little ones.
Very courteous, helpful staff.
Ariella was very helpful and greeted us as soon as we arrived.
Ariella was very helpful and greeted us as soon as we arrived.
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by GW
Verified Customer
Verified Customer
Other Employees Tagged:
Douglas Goldie
Mar 26, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear our team provided a welcoming experience during your Kia Soul service. We’re glad Ariella greeted you right away and offered helpful assistance. Feel free to reach out when you need us again.
Very accommodating From sales to finance to service and
loaners I've had a memorable experience
loaners I've had a memorable experience
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by Adriansaborit13
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 25, 2026 -
Spitzer Kia Cleveland responded
Thank you for highlighting our accommodating support from sales through finance and service. Ariella and our team are pleased the loaner vehicle helped make your visit memorable and that your Kia received attentive care.
Very enjoyable.
No problems. Very knowledgeable and friendly. My experience made my day. My car was ready before the promised time. It was a great experience.
No problems. Very knowledgeable and friendly. My experience made my day. My car was ready before the promised time. It was a great experience.
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by Scooter
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 25, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear our knowledgeable and friendly team made your day. We’re pleased your Kia Sportage was ready sooner than expected. Thank you for the 5-star review, Ariella.
They had my car for week and also cracked my front
windshield and the lady that sits behind Ariella is very rude I mention this to Randy on this past Monday and he said he talked to her Saturday about
windshield and the lady that sits behind Ariella is very rude I mention this to Randy on this past Monday and he said he talked to her Saturday about her attitude.
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by Shadowspirit65
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 22, 2026 -
Spitzer Kia Cleveland responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Swift, professional, satisfied Service was excellent, our
issue was fixed swiftly. We are well pleased.
issue was fixed swiftly. We are well pleased.
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by C&JK
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 17, 2026 -
Spitzer Kia Cleveland responded
We’re glad your Kia Soul received prompt and professional attention and that the issue was resolved swiftly. Ariella appreciates your positive feedback. We look forward to helping you with any future service needs.
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