Ariel Muñoz

My wife and I had been Paragon customers since 2015. Through Paragon we leased at least 1 Accord and 4 CRVs. Until 2025 our experience was uniformly positive. A sea change occurred in 2025. We had a Through Paragon we leased at least 1 Accord and 4 CRVs. Until 2025 our experience was uniformly positive. A sea change occurred in 2025. We had a 2024 CRV with negligible mileage and were offered a key exchange; the 2024 for a new 2026. With all of our interactions either via e-mail or phone, we found the sales staff to be often unresponsive and frequently either unknowledgeable or untruthful. The deal we thought we agreed to was not the deal they presented to us. We reached out to senior management. After a delay, we received an apologetic response, accompanied by an expression of hope that Paragon would be able to retain a valued customer, on terms acceptable to us. That sounded very promising and we went forward. Unfortunately, what seemed to be promising did not materialize. By way of example, we had agreed to pay $330 per month on a 39 month lease. Our 2024 was the up front payment. We were responsible for the taxes and fees. We were to receive the same package we had received previously, including free maintenance for a specified period, all weather mats in the seating areas and the cargo space and a cargo cover. When it came time to execute the lease we found our $330 per month payment had become $350. Why? Because the free maintenance coverage we had on our prior leases and was promised to us on the new lease, was an additional $20 per month. When the came time to actually exchange cars on November 28, 2025, the transporter professed ignorance about the cargo cover. Separately, I have hand controls on all my vehicles. As in the past, Paragon was to remove the controls from the 2024 so that they could be brought to a licensed technician for installation in the 2026. I cannot drive the car without these controls. We were told the controls and the cargo cover would be delivered the next day. On November 29, 2025, Paragon sent an e-mail; it did not have the staff for a delivery and would, instead, mail the items. The mail was incorrectly addressed, returned to Paragon and its contents stored on a shelf in the parts department. I was not notified. It was only after I complained to senior management that an “investigation” was undertaken, the hand controls were “found” on the parts department shelf and correctly mailed to me. The cargo cover was not included. As if to add insult to injury, my first monthly payment was billed at $350.80 with no explanation as to the why or where for of the additional $.80. My days as a Paragon customer are over. More

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Paragon Honda has been my go-to dealership for years, and they continue to exceed every expectation. Omar, Ariel, and the finance department always go above and beyond, making every step of the process smoot they continue to exceed every expectation. Omar, Ariel, and the finance department always go above and beyond, making every step of the process smooth and stress-free. They truly look out for their customers, and that kind of genuine care is rare. I’m grateful for their honesty, their service, and for the people God places in our path. I will always recommend them! More

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This is my second lease with Josiah, and i can say with full confidence that i will be looking forward to working with him again in the future. Always kind & professional. Goes above and beyond for his cli full confidence that i will be looking forward to working with him again in the future. Always kind & professional. Goes above and beyond for his clients. Thank you Josiah!! More

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I had an outstanding car-buying experience thanks to Tupac at Paragon Honda. From start to finish, he provided exceptional service and made the entire process smooth and stress-free. Tupac went above an Tupac at Paragon Honda. From start to finish, he provided exceptional service and made the entire process smooth and stress-free. Tupac went above and beyond to ensure I left with the exact vehicle I wanted, and his communication skills and friendly demeanor truly stood out. He was accommodating, patient, and genuinely cared about my satisfaction. If you're looking for someone who makes the car-buying experience easy and enjoyable, I highly recommend asking for Tupac! More

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quick no stress process 2025 crv leased and many past vehicles. Luis Quero's and his team are amazing. vehicles. Luis Quero's and his team are amazing. More

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The sales and management teams at Paragon Honda anre outstanding. This is the fourth Honda that I either purchased or leased from them ~ that alone speaks for itself. Thank you Deniz Akad for being so w outstanding. This is the fourth Honda that I either purchased or leased from them ~ that alone speaks for itself. Thank you Deniz Akad for being so wonderful at ensuring my satisfaction and thank you Ariel Munoz for displaying impressive leadership. More

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The experience at Paragon Honda was great again ,Larry Abreu once again took care of me with our third car in about three years, being a customer for over 20 years my wife and I have leased about 14 cars Abreu once again took care of me with our third car in about three years, being a customer for over 20 years my wife and I have leased about 14 cars from Paragon Honda, and I have to say Larry Abreu treated me like family, we negotiated the deal in about 20 minutes and with the final ok from Larry's General sales manager Ariel Munoz ,Larry came back to shake my hand and the deal was done on my new 2025 Honda pilot Trail sport in Sonic Silver Pearl. I want to thank Larry for his hard work to get me out of there as soon as possible and Ariel Munoz for coming to me and shaking my hand when everything was finalized. I'm looking forward to coming back when the new Passport and Ridgeline are available. More

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The best place in NY to get a new or used vehicle for your family your family More

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I absolutely loved it there because of Estephanie Ponceja. She’s amazing and because of her , I made the right decision in buying my brand new car. Her customer service and the way she treated me whi Ponceja. She’s amazing and because of her , I made the right decision in buying my brand new car. Her customer service and the way she treated me while was at the store was absolutely amazing. I recommend everyone to go to Paragon Honda but specifically asking for her. She’s truly one of one. More

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Buying a car is flawless with Estephanie and Haitham at Paragon Honda! Professionalism at its finest! Paragon Honda! Professionalism at its finest! More

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