Antonio Taylor
Antonio Taylor at Fred Martin Superstore
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Antonio Taylor

Sales and Leasing Consultant

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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13 Reviews

Humble, outgoing person that is here to help and make people smile, I am here to make your experience a great one. When you come to me you will get laughter, comfort and great Customer service.

Dealership Experience

5 yrs, 10 mos

Industry Experience

8 yrs, 3 mos

Specialties & Trainings

Window Tint

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13 Reviews

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13 Reviews of Antonio Taylor

March 03, 2025

Dealership Rating
Employee Rating

This was the worst car buying experience I have ever had. I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months p More

by Andy
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Brett Smith, Joe Van Jura , Tom Dunn, General manager, partner

Mar 05, 2025

Fred Martin Superstore responded

While we understand that you are upset we would not sell you a vehicle, your summary of the events that led to that point is inaccurate. First, you were not coming in to pick up your new vehicle because you had never agreed to purchase it. You came in to look at this vehicle after a unit you were previously considering had sold while you took weeks to think the purchase over. Both vehicles were part of our courtesy program in the Service Department. This was explained to you in great detail on the first unit, and told to you again when you came in on this vehicle, as it was part of the same program. It is also why we were able to discount the vehicle at the level we were. Every time we thought we came to an agreement on the terms of the vehicle, you would change the terms and ask for additional discounts and concessions. That is when we made the decision to not move forward with the sale. Reviews and surveys are absolutely important to us; however, great customer satisfaction and experiences are ultimately what get us great scores and reviews. The decision to not sell to you was not made to prevent a bad survey or review, as you have already done this on multiple review sites. The decision was made after it was deemed you were simply a customer that could never be satisfied by anything despite our very best efforts. We wish you all the best on your future vehicle purchases.

Mar 06, 2025

Andy responded

As suspected your rebuttal would be as such that my experience didn’t happen as I stated. First, I was scheduled to come in to pick up my new vehicle as confirmed by text. On February 27th, I did agree to purchase it validating that agreement with a $500 dollar deposit given to the salesman that evening. Further discussed was the agreement that I would be coming in the next day, February 28th, to purchase and pick up my new vehicle. To this date I have not been refunded my deposit. It was NOT told to me in detail again as you state that this vehicle was in the same program. It was discovered when I went to sign the paperwork that was prepared for purchase. Even the salesmen were surprised. Again, the sales manager, Rob Gunther, stated this vehicle was NOT a courtesy vehicle, in initial discussions, hence, the difference in price. Customers can take however log they want to decide on a purchase to make sure it is right for them and asking for additional discounts and concessions is anyone’s right when accurate information was not disclosed from the beginning. We had to ask to make it right, you did not. Let’s go back to you stating that I wasn’t coming in to purchase the vehicle. Is it common practice to place a “SOLD” sign hanging from the rearview mirror of the said vehicle with the customer’s name, salesman’s name, and delivery date, if the customer was not purchasing? (Which was February 28th, the date I was coming in to finish the purchase and pick up, the pictures are pretty clear). Is it common practice to receive multiple texts (6) congratulating a customer on the purchase of the new vehicle from Fred Martin Superstore if the customer “wasn’t purchasing the vehicle?” Oh, and what about the emails I received about my new vehicle I purchased that Sirius Radio had been activated. When I reached out to Stellantis, the VIN number to the vehicle was already associated with my name, you know, the one I “wasn’t coming in to purchase”. Be honest, the decision to not sell to me was because you felt I was “high risk” (your words) of giving you an unfavorable review because the one that truly mattered would be sent to me after purchase and as I was told “if not answered with a 10/10 would hit you financially”. I wasn’t “simply” a customer that could never be satisfied. Instead of owning up to your mistake and making things right, you chose to shift the blame on me, making it look like I would never be happy. You’re simply a dealership that got called out again on your shady practices. We wish you all the best on your present and future Better Business Bureau complaints.

February 12, 2021

Dealership Rating
Employee Rating

I had the best experience from start to finish! My sales man Antonio Taylor was the best not pushy and very easy to work with! I will recommend Fred Martin to everyone. More

by Karlastaaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Fred Martin Superstore responded

Thank you for your business and this five-star review. We're happy to hear Antonio was able to serve you and demonstrate our commitment to great service. Congratulations on your new purchase, Karla! If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

February 10, 2021

Dealership Rating
Employee Rating

Antonio was a great salesman he took care of us from beginning to end. He was very professional I have had some bad experiences at other places that shall remain nameless but I can say that for our Futu More

by Micnics5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Antonio could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

February 10, 2021

Dealership Rating
Employee Rating

Antonio was a great salesman. Had him before as my brother bought a car from him. As for the person who did my finance for the car I wouldnt approve. More

by ccurry2426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 27, 2021

Fred Martin Superstore responded

Hello, Thank you for taking the time to submit a review. We take pride in good customer service and happy Antonio was such a big help however we are sorry to hear your finance experience was less than 5 stars. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 or email fmcares@fmcars.com to let us know what we could have done better.

February 10, 2021

Dealership Rating
Employee Rating

Antonio and his Trainer were a big help during my car buying process. This was my 3rd time at Fred Martin and my first purchase from leasing the past two times. Antonio was also a big help after I took t More

by deatonmatt95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Allison

Feb 10, 2021

Fred Martin Superstore responded

Thank you, Matt, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

February 10, 2021

Dealership Rating
Employee Rating

Mr Taylor was very informative and made the purchase quite easy,,I was nervous but, Mr.Taylor made me feel relax and confident, thank you More

by Marquita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2021

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

February 09, 2021

Dealership Rating
Employee Rating

Thank you , everyone was very nice and helpful I’m and ver happy with the car , love the color and the way it drive , thank u to everyone that helped More

by Mjamis0707
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: John

Feb 09, 2021

Fred Martin Superstore responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

February 09, 2021

Dealership Rating
Employee Rating

Antonio “Tony” was a pleasure to work with! Attentive, understanding, and respectful with my time. I have purchased multiple vehicles from Tony. He is upfront, honest, and works with intention and integr More

by SteveBro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2021

Fred Martin Superstore responded

Steve, Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Feb 11, 2021

Fred Martin Superstore responded

Steve, Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

January 30, 2021

Dealership Rating
Employee Rating

Antonio was AWESOME!!! Manager john was disrespectful towards Antonio IN FRONT OF ME!!! That’s not ok 😤 finance Robert was pissy when I didn’t want warranty! 😤 More

by Syhopeces
Recommend Dealer
Yes
Feb 01, 2021

Fred Martin Superstore responded

Hello, Thank you for taking the time to submit a review and for choosing Fred Martin Superstore. We take pride in good customer service and happy Antonio was such a big help, however, regret that others appeared disrespectful. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you, Fred Martin Superstore Team

January 19, 2021

Dealership Rating
Employee Rating

I had a wonderful experience with Fred Martin. Antonio was fantastic to work with. He went above and beyond to make me happy! The benefits that come with the car are better than any dealership i’ve been t More

by Hajdujm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 19, 2021

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Antonio. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

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