Anthony Thurman Jr

I recently had the pleasure of working with Service Advisor Shelby Wiley at Klaben Ford Service Center, and I couldn’t be more satisfied with the customer service I received. When I first spoke with Sh Advisor Shelby Wiley at Klaben Ford Service Center, and I couldn’t be more satisfied with the customer service I received. When I first spoke with Shelby over the phone and explained my concerns with my truck, Shelby demonstrated an impressive depth of knowledge about my vehicle’s current issues. From the moment I entered the service garage, Shelby showed a great deal of professionalism. She approached me, introduced herself, and began to check my vehicle in. Shelby explained everything in detail, making sure I understood the necessary process of the warranty repair. I also explained my issue with another local dealership, and Shelby never spoke ill of them. She stayed professional. What stood out the most was her commitment to keeping me updated throughout the entire repair process. I greatly appreciated her constant communication, which helped alleviate any concerns I had. Shelby was not only professional but also incredibly friendly, making the experience much easier. Unfortunately, I did not meet the Service Technician Tyler. I will say that my vehicle had almost 200 more miles than when I dropped it off. That clearly tells me that Tyler took the time to investigate my concerns. He also gave, in great detail, his findings and any repairs he completed. Tyler the truck is running GREAT!!! Thank you! If you’re looking for a knowledgeable and attentive service advisor, I highly recommend Shelby Wiley. Thank you, Shelby and Tyler, for your exceptional service! I would be remiss if I did not mention Anthony. Anthony assisted me when I picked my vehicle up. Anthony was extremely friendly and helpful. More

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Anthony always makes sure there is a loaner waiting for me when I bring my vehicle in for service. Friendly and always ready to help. me when I bring my vehicle in for service. Friendly and always ready to help. More

by csfiala Verified Customer Verified Customer

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Quick service and pleasant interactions with the staff. They keep you informed and make sure they understand exactly what you need done. They keep you informed and make sure they understand exactly what you need done. More

by mikeflaitz Verified Customer Verified Customer

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Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More

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Anthony is very helpful x x x x x x x x x x x More

by JEANNE_MARTIE Verified Customer Verified Customer

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They were very thorough and professional. The car was completed on time and they explained everything. The car was completed on time and they explained everything. More

by rdbeets0219 Verified Customer Verified Customer

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I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

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Very good to deal with and I would like to give special thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was being made. I would not hesitate to return to Klaben in Kent Ohio to buy a vehicle or have service work done. More

by mavrick0354 Verified Customer Verified Customer

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Always treated well at Klaben locations. Service is timely and correct. Pricing is fair and competitive. Service is timely and correct. Pricing is fair and competitive. More

by JBARTLETT3 Verified Customer Verified Customer

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We've purchased a few vehicles from Klaben now and they always take good care of us in sales and service. always take good care of us in sales and service. More

by momlanasa Verified Customer Verified Customer

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