Anthony Thurman Jr

Anthony is very helpful x x x x x x x x x x x More

by JEANNE_MARTIE Verified Customer Verified Customer

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They were very thorough and professional. The car was completed on time and they explained everything. The car was completed on time and they explained everything. More

by rdbeets0219 Verified Customer Verified Customer

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I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

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Very good to deal with and I would like to give special thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was being made. I would not hesitate to return to Klaben in Kent Ohio to buy a vehicle or have service work done. More

by mavrick0354 Verified Customer Verified Customer

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Always treated well at Klaben locations. Service is timely and correct. Pricing is fair and competitive. Service is timely and correct. Pricing is fair and competitive. More

by JBARTLETT3 Verified Customer Verified Customer

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We've purchased a few vehicles from Klaben now and they always take good care of us in sales and service. always take good care of us in sales and service. More

by momlanasa Verified Customer Verified Customer

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Very easy to work with, no pressure, lots of patience and very helpful. The duo were geeat very helpful. The duo were geeat More

by MARIALBURKE Verified Customer Verified Customer

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After 3 trips to Klaben for the same problem, it still was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the la was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the latch. When I took it in for them to replace it, it was not even needed. More

by rmcgraw Verified Customer Verified Customer

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Did what they said they were going to do at the time they said they would. said they would. More

by coolbreeze103 Verified Customer Verified Customer

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Kyle and Justin were very knowledgeable. Smart, personable, efficient, competent staff. Made buying a car easy. Brought the 2019 Lincoln Nautilus, bought at Klaben, in for routine maintenan Smart, personable, efficient, competent staff. Made buying a car easy. Brought the 2019 Lincoln Nautilus, bought at Klaben, in for routine maintenance and went "just looking". Anthony was fabulous in relaying our future desire to trade in the car in the spring, which alerted Kyle to show us why not now. Couldn't be more pleased. This car is better than my nephew's Tesla. The Nautilus hybrid does it all and the gas mileage is insane. More

by MHK1115 Verified Customer Verified Customer

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