Anthony Petito | Page 8

Excellent customer servcice I have been to Paragon Honda over 20 times ever since I purchased my Honda in 2007. They always are very helpful in explaining what needs to be done I have been to Paragon Honda over 20 times ever since I purchased my Honda in 2007. They always are very helpful in explaining what needs to be done and I trust their assessments. They are always willing to help you out and are very customer service focused. More

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Terrible service that starts with the GM, Brian My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one o My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car going forward. A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center. On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday. Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m. By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines. At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message. I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok. I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station. My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready. Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back* Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a damn at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late. More

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Something happen to my car tire. While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can n While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can not be repaired. Went back and explain my case to management (Mr. Anthony Petito) and following day after they had reviewed my case, I got a replaced tire which made me very happy. Mr. Petito was not only friendly but very professional as well. Thank you very much for your help Mr. Petito. Few times I have being approached by a well dress people like you, while I am in my construction cloths and received the attention I had got from you. Perhaps you were focused on my problem, not on my appearance. Good job Sir! More

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Having my Civic serviced. Car fixed, marbles intact! I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around as if you don't exist. Most of the time the result has been the same, they come back to you with a bill and double talk, nothing that amounts to much more than "This is what you HAVE to do and you're lucky we are saving you by giving you a "great deal"". I'm savvy enough to know when I'm getting screwed so dread was usually based upon knowing that I was going to have to be a vigilant sentinel ultimately battling in the end to find out the whats, hows and why's. I came to Paragon by way of a friend who swore to me this place was the exception to all those stereotypes. I must say I was skeptical to believe that my cynicism could be overcome however they exceeded my expectations in ways I didn't even think a mechanic's shop could. The shop is clean, waiting room comfortable and the staff operates as if they are more of a family than a business. Everyone was friendly and attentive from the moment I walked in until the moment I left. At one point when waiting, I was actually enjoying being there, sipping good coffee, surfing the internet on their computers and chatting with other customers. We almost forgot why we were there..lol The wait was short and I could see that the reps were constantly back and forth checking on customers when something needed to be explained. My problem was relatively simple, tranny servicing. My rep was thorough and pointed out potential problems with simple explanations as to what they could mean and offered options for handling each. It wasn't my usual experience of getting hit over the head with a hammer knocking all the money from my pockets. Before I left I was stopped briefly by the boss there, Anthony. He seemed very interested in making sure I was happy, which seemed strange at first because usually it seems like service reps/managers can only manage a half-hearted bogus attempt at such but this guy seemed genuine. I got the feeling that he projected this down to his employees and it was very refreshing to see that. It was impressive to see a manager that can create such an environment where all the employees are invested. In the end I couldn't be happier and my only hope is that this starts a trend where more shops are like this one(not that I think I'll be going anywhere else for now on). The industry needs a new attitude and this place fits the bill! More

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paragon honda great service was pretty good i had some issues and Anthony petito manager help me out very good and i wll go back to paragon honda and also refer to my fri service was pretty good i had some issues and Anthony petito manager help me out very good and i wll go back to paragon honda and also refer to my friend. thanks More

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I am pleased to say that I worked with Anthony Petito of Paragon Honda, Queens, NY for the purchase of my certified used car, a 2012 honda civic, this past weekend. Anthony along with Leo Bonetti and his t Paragon Honda, Queens, NY for the purchase of my certified used car, a 2012 honda civic, this past weekend. Anthony along with Leo Bonetti and his team helped me find the right car which we felt comfortable buying. They were most understanding, accomodative, not pushy and went out of their way to find me the right car in all respects including car condition, the right model and most impotantly the price. this is my third Honda, the second purchase from Paragon, and have always had my previous two cars serviced at the Paragon service center over the years and have dealt with Anthony on many occasions in the past, not just this purchase. I must say he is a very gentle, caring, extremely helpful, an understanding person and a thorough Gentleman. It's always been a pleasure dealing with him. Thank you Anthony, Leo and your team. More

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Service at Paragon Honda is always great. The staff Service at Paragon Honda is always great. The staff there is truly friendly and helpful almost intuitive to my needs. Anthony Petito makes everythin Service at Paragon Honda is always great. The staff there is truly friendly and helpful almost intuitive to my needs. Anthony Petito makes everything work out and has the car ready when promised. I buy Honda because of 2 reasons 1) The service dept and 2) of course the quality and style of the vehicles, but service is the most important reason, a great car can be a nightmare if the service isn't good! The service department does it right the first time. Any questions feel free to contact me. Regards, Gary Berger More

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Good experience, no wait, friendly staff. I am not always happy to go to a service center or deal with customer service in general but the experience was good and I would do again. happy to go to a service center or deal with customer service in general but the experience was good and I would do again. More

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The only reason I give 4 stars on experience and customer service is because of the length of time I had to deal with going back and forth on my issue, other than that, in the end my experience turned out gr service is because of the length of time I had to deal with going back and forth on my issue, other than that, in the end my experience turned out great. I started with purchasing a brand new vehicle from White Plains Honda, which had a vibration in the steering wheel and car at highway speeds of an average 60+ on the test drive. After they agreed on the deal to fix the issue I went ahead and purchased the vehicle. They took the car into their service department the very next day and said all that was needed is balancing. The car felt a little better, yet the issue was not eliminated. The vibrating continued. Long story short, I was back and forth and back and forth for 6 months with this issue wondering why they didn’t just replace the wheels already, as I requested, instead of trying to repair them over and over again. White Plains seemed as they were beating around the bush. FINALLY, I get a chance to address my concerns to the dealership manager Brian, and he has me get assisted directly by Anthony Petito at Paragon Honda service. For some reason he is the only one who made perfect sense. He believed, why keep putting a band-aid on it when you can just replace the wheels, which is exactly what I was thinking. He was very understanding in the fact that it is a brand new vehicle and that the issue will be completely be resolved if they just replace the wheels for me. They ordered the parts and no more than a couple days later I was able to go back and have the wheels replaced for brand new ones out of the box. He had the technician named Kenny test-drive my car before replacing the wheels. Kenny was also great! While others test-drove the car making me feel like I was imagining the vibration, he immediately was able to tell there was a problem with the wheels even before hitting 60mph. You can tell this guy knows what he’s doing. He even noticed when breaking that there was also slight vibration and replaced the breaks for me as well free of charge! From now on I will just deal with Anthony and Kenny for maintenance and issues with my Honda. For now my problems are all fixed! More

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I have been bringing my 2003 Honda Accord here ever since the day I purchased it from them. Service has always been outstanding, I always drive away extremely satisfied with a happy smile. Today my service w the day I purchased it from them. Service has always been outstanding, I always drive away extremely satisfied with a happy smile. Today my service was above and beyond (oil change plus/inspection/detail vehice), My 10 year old car looked, smelled, and drove like I just purchased a brand new car. The detailing even removed milk stains that I thought would never come out. Yet again another wonderful experience! More

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