Freehold Chrysler Jeep, Inc

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers fo Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs! More

Horrible company. Service center is incompetent and they treat their employees terribly. Find a different dealer. Service center is incompetent and they treat their employees terribly. Find a different dealer. More

Jill is wonderful to work with! She is very knowledgeable about inventory, and she builds relationships with her clients. The entire process from start to finish was seamless. I She is very knowledgeable about inventory, and she builds relationships with her clients. The entire process from start to finish was seamless. I highly recommend Jill at Freehold Chrysler & Jeep. More

Tom Bailey was awesome! Leased a brand-new Jeep Grand Cherokee from him. I told him my expectations and didn't want to do the hassle. He delivered! Thank you Tom for a great Leased a brand-new Jeep Grand Cherokee from him. I told him my expectations and didn't want to do the hassle. He delivered! Thank you Tom for a great experience! Definitely will continue leasing with you. More

Great experience at Freehold Jeep, great service and quick communication throughout the process! Highly recommend quick communication throughout the process! Highly recommend More

Very friendly staff. Pleasure working with Jose and Jill. And I absolutely love Cody Vlcej!!! They all helped me with the perfect car for my daughter. Pleasure working with Jose and Jill. And I absolutely love Cody Vlcej!!! They all helped me with the perfect car for my daughter. More

Had Thomas Bailey as a Jeep Salesman and he was awesome! Very knowledgeable and was pleasant to work with! Very knowledgeable and was pleasant to work with! More

Disappointed to learn that even though you spend 10's of thousands of dollars on a new Chrysler Pacifica Limited, Freehold Chrysler does not offer any type of complimentary oil/filter change service. Their thousands of dollars on a new Chrysler Pacifica Limited, Freehold Chrysler does not offer any type of complimentary oil/filter change service. Their sister company "Jeep" offers 3 oil changes with their 3 yr/36,000 mile warranty. It's called "Jeep Wave Program". Here's a brief description from a website. "But what is the Jeep Wave Program? It’s kind of a hybrid between a maintenance contract and an extended warranty, with a few other bells and whistles thrown in. Members get 3 years of routine maintenance, consisting of tire and oil changes." Doesn't make sense especially since both brands, Chrysler and Jeep are in the same showroom. Theoretically you could be in the middle of buying a Chrysler and sitting next to you is someone buying a Jeep. They are offered the maintenance program and you're not. Doesn't make sense. C'mon Chrysler, treat each of your brands equally More

They service my 2016 Jeep Cherokee amd my 2019 Jeep Cherokee and do a great job. They handled some warranty work for us and it went smoothly Cherokee and do a great job. They handled some warranty work for us and it went smoothly More