Anthony Mayen
Anthony Mayen at Lexus of Brookfield

Anthony Mayen

Sales

Lexus of Brookfield

20001 W Bluemound Rd
Brookfield, WI 53045

4.9
69 Reviews
4.9

69 Reviews

Write a Review

69 Reviews of Anthony Mayen

October 30, 2024

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Employee Rating

Best car buying experience I’ve ever had. From the moment I inquired about the car till we finished with the transaction everybody was great. Thank you so much Anthony for given us a great de More

by Fredy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 23, 2024

Dealership Rating
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Best dealer experience I have ever had. MK was great! Tony sealed the deal, and the owner was kind and took time to ensure we were satisfied with experience. Highly recommend MK and Tony. More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mrinmoy Khan

September 19, 2024

Dealership Rating
Employee Rating

Be careful of this dealership if you care about service after the sale. We drove 5.5 hours to purchase our Lexus GX at Brookfield. We were told the car already had Xpel PPF applied so we paid for that wit More

by JNB
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Sep 22, 2024

Lexus of Brookfield responded

Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Lexus of Brookfield. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

July 03, 2024

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Worked as a team to ensure process continued to move forward even while primary salesman had several customers. More

by Sk2pg
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Bob Hill

Jul 04, 2024

Lexus of Brookfield responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

April 05, 2024

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Employee Rating

Everyone at Lexus of Brookfield were great to work with. Especially Steve “the Greek”. He walks you through the process of picking up your car and wants to be sure your happy with your purchase. I even got More

by Janice
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 07, 2024

Lexus of Brookfield responded

Hi, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 14, 2024

Dealership Rating
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I'm glad we made 2. 5 hour drive to Lexus of Brookfield for our new NX. We have one dealer in NE WI but couldn't find what we wanted in their inventory. I called and sp More

by debralrose2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John the tech guy

Mar 17, 2024

Lexus of Brookfield responded

Hi, we're glad to hear our Staff took such great care of you. We hope we can continue to be of service to you down the road! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 01, 2024

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My husband and I worked with Anthony and we couldn’t imagine going anywhere else to purchase our vehicle. He made the experience easy and pleasant for us. We provided our wants and needs and he delivere More

by varteaga007
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Zilvitis

Mar 03, 2024

Lexus of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 01, 2024

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Employee Rating

Stopped to look at two used vehicles the end of December. Even in the cold Tony had the car charged and ready to go. Very reasonable when it came to price and trade. Stayed hours after close to make sure eve More

by bheislerjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Verbie Swanigan

Feb 02, 2024

Lexus of Brookfield responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 01, 2024

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Employee Rating

My wife’s car battery died and she couldn’t even open my car door. Tony Mayan, my sales rep had the service team help her get the car opened and sent it to the service center to get it checked out. It turne More

by Arturo Neri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 02, 2024

Lexus of Brookfield responded

Hi Arturo, we're glad to hear you found our staff to be so informative and helpful. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 01, 2024

Dealership Rating
Employee Rating

Had a great Experience with Tony Mayen. I came in to sell my car and I left with a new car for me and my wife. Tony was a blessing to deal with and made my car buying experience memorable a More

by Bigmike83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Verbie Swanigan

Feb 02, 2024

Lexus of Brookfield responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Lexus of Brookfield and we hope to see you again!

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