Anthony Birdsong | Page 4

So I am doing a much needed follow up on my review that as posted on March 31, as one of the folks who really made my car buying experience much easier was Dylan Hess. I thought for sure I had listed him as posted on March 31, as one of the folks who really made my car buying experience much easier was Dylan Hess. I thought for sure I had listed him in my first review, but somehow his name didn’t show up at the end. Friday the 28th was my appt day with Hampstead Preowned and Dylan was ready to help with arranging for all my test drives that I was interested in coordinating about 5 or 6 different rides for me. I took a break to get my wife picked up from work to have her see the cars I was most interested in. Dylan was gracious even while tending to 3 or 4 other customers and made sure everyone was taken care of thoroughly and needs met. I went back in on Monday the 31st and he said we are getting this done today and they did so. All of the folks at Hampstead PreOwned will do everything within their power to take care of you, and I’m glad that I went there to make my purchase. Thanks again to Dylan, Matt and Thomas! More

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Started searching for a car 3 weeks ago, and I was struggling finding the right car…The folks at Hampstead PreOwned felt my pain and were patient to give me the space to decide on what I wanted and wh struggling finding the right car…The folks at Hampstead PreOwned felt my pain and were patient to give me the space to decide on what I wanted and when to come in . Heather in internet sales. Dylan, Matt, Thomas and Kiran - just to name a few of the wonderful family tight knit crew there took care of me and today I took my new car home. Thank you! More

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EDIT: Hampstead Pre-Owned has reached out and resolved the issues I have presented which has left me satisfied 🚨 Caution: Be Wary of Fake Reviews & Shady Practices at Hampstead Pre-Owned Before tru the issues I have presented which has left me satisfied 🚨 Caution: Be Wary of Fake Reviews & Shady Practices at Hampstead Pre-Owned Before trusting the 5-star reviews, consider that many companies pay for positive feedback. AI tools can help detect fake reviews, so be sure to check before making a decision. Unfortunately, my experience with Hampstead Pre-Owned was far from positive. I went in for a well-priced 2023 Dodge Durango and was invited for a same-day test drive. However, the experience quickly raised red flags. 🚗 Test Drive Issues & Hidden Damage • The vehicle had no gas, limiting the test drive to just a mile—nowhere near enough to assess its performance, especially at highway speeds. • During my exterior inspection, I noticed a cracked front bumper—something that wasn’t disclosed in their inspection report. • The dealership assured me they would fix it, but this should have been disclosed upfront. 💰 Unethical Pricing & Trade-In Tactics • My 2021 Toyota RAV4 was grossly undervalued despite having a verified trade-in quote from KBB. • When I was ready to leave, the owner, Anthony, quickly increased his offer multiple times, proving the original offer wasn’t fair. • This kind of pricing game raises serious concerns about their transparency. 📑 Financing Red Flags • After agreeing on a trade-in, the financing employee was suddenly removed, and the sales manager took over—something the finance employee said had never happened before. • The first contract I was given contained major discrepancies: o A $9,000 markup on the total price. o An extended warranty quoted at $12/month that was actually $60/month in the final contract. • When I caught these errors, they brushed it off as an "honest mistake" and claimed they would have corrected it later. That’s not how contracts work. ⚠️ Pushy Sales Tactics & Hidden Fees • The sales team pushed the extended warranty aggressively, refusing to take "no" for an answer. After seeing other reviews, I now understand why—they likely know their cars aren’t reliable. • A $1,295 HPO certification fee was charged, supposedly for brakes, oil, wipers, tires, and detailing—yet none of these services were actually performed. • A $799 dealer processing fee was added on top of the tag/title fee, yet my tag transfer wasn’t even completed properly. 🛠️ Poor Repairs & Lack of Accountability • When my bumper was finally replaced, I was given a loaner for three days. Upon picking up my car, multiple warning lights were on—something the dealership saw but chose to ignore. • After waiting two hours, the issue was traced to unplugged bumper sensors—a basic mistake that should never happen at a professional shop. ❌ Final Verdict After everything I experienced, I cannot recommend Hampstead Pre-Owned. The hidden fees, shady financing practices, and lack of quality control make this dealership one to avoid. If you’re considering buying from them, be extremely cautious and double-check everything before signing. Attached are photos of the warning lights and proof of the unperformed HPO items. I hope my experience helps others make an informed decision before trusting this dealership. More

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I would like to thank Erica and Mo for getting the suv I wanted ready to go 😊 and Mo fast a knowledgeable service through out my buying ordeal keep up the good work team Hampstead 🙏🏾 wanted ready to go 😊 and Mo fast a knowledgeable service through out my buying ordeal keep up the good work team Hampstead 🙏🏾 More

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While I love my car, they never return phone calls. I have made several inquiries about different things. Some right after I purchased the car. Salesman said he would call me back. Never did. Oh someon I have made several inquiries about different things. Some right after I purchased the car. Salesman said he would call me back. Never did. Oh someone will call you. Nope. One time I spoke with someone in the service area and he was great. But returning phone calls iaftee looking into your question and calling back, they don’t do it. No support. More

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A breath of fresh air ! ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own More

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This place is very hot headed and only care to rush you around the place to make a sale, Anthony started off with how he built the business from the ground up and how his wife has to work there now too and around the place to make a sale, Anthony started off with how he built the business from the ground up and how his wife has to work there now too and she quit her dream job to help him :( :( The entire time he was talking, at the end of each sentence he’d say “we aren’t the type of people to screw you over, we sell to teens and give people their first car all the time” like yeah probably because they don’t catch the scam, the fact he said that comment 20 times until we left, was so weird!! More

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Excellent service. From finance to the sales floor they get the job done with no issue. Alan the sales rep did a fantastic job answering all my questions and educating From finance to the sales floor they get the job done with no issue. Alan the sales rep did a fantastic job answering all my questions and educating me on what I didn’t know! More

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they have good people and good pricing…left with keys same day. fast and friendly service same day. fast and friendly service More

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liars the only thing they care about is taking your money and leaving you with the worst deal and leaving you with the worst deal More

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