Anthony Birdsong | Page 10

Really nice experience here with the staff. Mike G was excellent in explaining the processing of their vehicles and recommended some alternative options to consider. No pressure, great prices! Mike G was excellent in explaining the processing of their vehicles and recommended some alternative options to consider. No pressure, great prices! Robert in finance was patient and transparent about coverage options and I am happy to not only have a good rate but even a hybrid battery warranty on my new Prius! Awesome More

Report | Print

Absolutely abysmal experience, that I am still paying for a year later. Buyer beware, they are selling dangerous lemons and know it. Purchased a 2014 Corolla about a year ago from them. Less than a week into a year later. Buyer beware, they are selling dangerous lemons and know it. Purchased a 2014 Corolla about a year ago from them. Less than a week into ownership it had a check engine light. In and out of HPOs service department under warranty for two months. Had the owner, Anthony, slip me $100s to shut me up. When it came in for about the fifth time for the exact same check engine code, Anthony attempted to exchange the vehicle. I had it taken to Koons Toyota in Westminster for repair on his dime. Check engine light never returned, car rode fine. I was told to never bring the car back to HPO. Mind you during this time the service manager was FIRED, presumably due to his shops inability to fix my vehicle, and I was left in the dark for A WEEK with a check engine light. Now, as I am preparing to sell the car and getting appraisals for it, I am discovering the vehicle is not accident free like the Carfax claims. So far, the front bumper needs replacement from an accident, the front passenger side strut assembly was so badly damaged from an accident and degrading so rapidly, that a hard enough bump would have completely separated the strut and caused an accident, and I have just received an appraisal $2k below my original offer due to WELDED FRAME DAMAGE. The entire apron, frame, and core support structure has been welded together post-accident. AVOID LIKE THE PLAUGE. More

Report | Print