Annabelle Eisenhauer

I like this dealership. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. I greatly appreciate the Uber lifts to and from. I live only a few miles away but too far to walk so very appreciative for a ride home while you work on my auto. I always had trust in the mechanics there but now I'm not so sure. To me, your Service Dept. has too much employee turnover as far as service reps. And it seems like the warm helpful ones leave and the colder ones stay. New guy Josh was good the other day. HOWEVER, I am quite upset to learn my auto was NOT test drove after the windshield recalibration as I was told it was. (Miles IN was same as miles OUT so no test drive was done.) Shame on Volvo to have NOT provided the full service that I had to pay $75 above my $0 deductible for "VOLVO quality service". I did inform Joshua when I realized that the test drive was NOT done, that IF an issue arises because quality control was NOT done, I will hold Volvo responsible. More

by kimnickerson1 Verified Customer Verified Customer

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This dealership went out of it's way to service our Volvo XC60 Recharge. They took on an unknown electrical problem and fixed it. They also are great communicators keeping us informed. XC60 Recharge. They took on an unknown electrical problem and fixed it. They also are great communicators keeping us informed. More

by JBKULAKOWSKI Verified Customer Verified Customer

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Dealership was clean. Staff was attentive. The work was completed in a timely manner and I got regular updates throughout the process. Staff was attentive. The work was completed in a timely manner and I got regular updates throughout the process. More

by rpjones007 Verified Customer Verified Customer

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I have been coming to this dealership for approximately 8 years and have only had good experiences. Everyone is always friendly and professional. I like receiving the video/progress of work being done on m years and have only had good experiences. Everyone is always friendly and professional. I like receiving the video/progress of work being done on my vehicle. I have normally only dealt with Michael and he is great. More

by REFPADILLA Verified Customer Verified Customer

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Super frustrating that I rushed there to make a 10AM appointment and then they didn’t start servicing my car until 2PM. As well, I asked them to fix my cellular (Bluetooth) connection issue. It worked f appointment and then they didn’t start servicing my car until 2PM. As well, I asked them to fix my cellular (Bluetooth) connection issue. It worked fine when I picked the car up on Friday, but on Saturday ALL internal sound failed. Had no radio, no turn signal sound, no phone sound, nothing. Had to bring it back in AGAIN. Everyone keeps saying “it’s a Volvo issue” and does a temp fix, but nothing last very long. It’s the fourth time this has happened. Would never buy another Volvo until resolved. More

by LEVYANNE90 Verified Customer Verified Customer

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My vehicle was in for 50,000 mile maintenance. Advisor Joshua greeted me and went through what was covered and cost involved. The technician while inspecting my vehicle videoed his findings and Advisor Joshua greeted me and went through what was covered and cost involved. The technician while inspecting my vehicle videoed his findings and reported two that were safety related and addressed additional expense. I agreed to repair the additional safety findings and met with the advisor. I had another personal appointment and explained that I needed to leave since the repairs would take an additional two hours. I was immediately offered transportation to my home and told me the closing time. I felt at ease and had no doubt whatsoever with the service department that all would be well upon my return. My vehicle was washed and ready. The Manager AnnaBelle smiled when I received my keys and I said thank you and see you all next time. You guys are the very best at what you do. I as a customer come in stressed and leave totally calm. Thank you! More

by garz2656 Verified Customer Verified Customer

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I chose this dealer to purchase my Volvo in 2021 and have stayed with them for service, although another Volvo dealer is much closer to my home, because of the integrity and consistent quality of the sales a stayed with them for service, although another Volvo dealer is much closer to my home, because of the integrity and consistent quality of the sales and service departments. More

by Scot Stirling Verified Customer Verified Customer

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Great customer service. However, it took way too long for completion of services on my vehicle. However, it took way too long for completion of services on my vehicle. More

by dwill7686 Verified Customer Verified Customer

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Worse experience of my life, I’m in tears over my experience of not having a vehicle and being stressed without transportation for my kids and school and work experience of not having a vehicle and being stressed without transportation for my kids and school and work More

by sarahraehill Verified Customer Verified Customer

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Very easy service experience with Volvo Cars Gilbert. Annabelle was very attentive and kept me informed of my car's status and the recommended repairs were conveyed to me promptly and were easy to unders Annabelle was very attentive and kept me informed of my car's status and the recommended repairs were conveyed to me promptly and were easy to understand. The work was performed well and the car was washed ahead of me picking it up. Thank you for the great experience. More

by afrank Verified Customer Verified Customer

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