Angelo Palacio

I’m disappointed in the service department regarding how there are different service advisors every visit - no one is ever the same. Also I never received a copy of my report after I had gotten an oil chang there are different service advisors every visit - no one is ever the same. Also I never received a copy of my report after I had gotten an oil change. It’s nice to know what the status of my car is after every visit. More

by bfignewton Verified Customer Verified Customer

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Check in was prompt and easy. I was in and out in a few minutes. I’m sorry I didn’t get the service center lady’s name, but she was wonderful! I was in and out in a few minutes. I’m sorry I didn’t get the service center lady’s name, but she was wonderful! More

by CHERYLPERRAULT Verified Customer Verified Customer

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If I could give 0 stars I would! Shady People and Money Hungry! I buy a car for my wife and at FIRST they were really helpful and got us into a car that we needed at a decent p Shady People and Money Hungry! I buy a car for my wife and at FIRST they were really helpful and got us into a car that we needed at a decent price for our incomes. Dream come true, right? Take the car home and the screen goes black. We call them up next day and it took multiple phone calls and complaints through a few days to finally take to a manager. Who do I get? A sells manager! Not even a service manager! He tells me that my wife can be at their building by 9am to get the car fixed and we will be out the door before 1:15pm. My wife gets there Friday morning and they tell her they can’t get her in till after 9am and may have to send the car to a Honda dealership. What is the point of helping us out and telling us that you want to make it right if this is how you treat your customers after they buy a car? Pathetic! More

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Very disappointed. Came in for a recall and my check engine light came on after I scheduled the visit. Instead of running a diagnostic on it they had me schedule anothe Came in for a recall and my check engine light came on after I scheduled the visit. Instead of running a diagnostic on it they had me schedule another visit for a week later to see why it was on. I understand they may not have had time to fix the issue but at least look at it to make sure nothing major was going on with my car would have been nice. More

by ZAC.COHEN23 Verified Customer Verified Customer

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Initially service was great until we were waiting for a part to come in and the service department completely stopped contacting us. We reached out multiple times over a 2 day period and got 0 response and part to come in and the service department completely stopped contacting us. We reached out multiple times over a 2 day period and got 0 response and was unable to get in contact with anyone. We finally drove up to the dealership just to get an update and our car still wasn’t finished. No one reached out with any updates at all ever throughout the course of us waiting for the part. More

by briannamontez Verified Customer Verified Customer

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I brought my 2024 Kia Forte in for its scheduled 15,000-mile service. The service was completed, I paid more than $550, and I was handed the keys back with the understanding that the vehicle was rea 15,000-mile service. The service was completed, I paid more than $550, and I was handed the keys back with the understanding that the vehicle was ready and safe to drive. Approximately 30 seconds after leaving the dealership, just as I merged onto the highway, the vehicle suddenly lost power and multiple warning lights appeared. This created a potentially dangerous situation and forced me to return to the dealership immediately. I appreciate that the issue was repaired and that the service manager apologized. More importantly, though, I would like to understand how this happened and why the vehicle was not test-driven or otherwise verified before being returned to me. The manager mentioned that he sees similar issues two or three times each year, which makes me even more concerned about the process used to confirm that a vehicle is fully operational and safe before a customer leaves. I was also disappointed that no goodwill gesture or compensation was offered after this experience. My main concern is understanding what failed, what caused it, and what steps will be taken to prevent this from happening again. I hope Kia reviews this experience and provides a meaningful response. More

by NA17 Verified Customer Verified Customer

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Preston was great! Attentive, delivered on time to my satisfaction. Waiting area was clean and spacious. Attentive, delivered on time to my satisfaction. Waiting area was clean and spacious. More

by MDEPRIES68 Verified Customer Verified Customer

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My family and I had one of the most frustrating experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had to leave it at the dealership because it was already experiencing transmission problems. We still paid for the vehicle and insurance while it remained in the dealership’s possession, and we were provided with a loaner vehicle. Over the following weeks, we repeatedly called for updates. Nearly every time, we were placed on hold for long periods—often more than 10 minutes—before the call was disconnected or simply went unanswered. Getting any information about a vehicle we had already paid for became incredibly difficult. Eventually, a new Service Manager, Larry Johnson, contacted me and asked me to call him. When I did, instead of having a professional conversation, he immediately became angry and accused us of failing to bring the loaner vehicle in for a monthly inspection. This was the first time anyone had ever mentioned such a requirement. Had the dealership communicated this to us from the beginning—or even answered our calls—this situation could have been avoided. Although he later apologized, the way we were initially treated was completely unacceptable. After returning the loaner, we were told the Mercedes had been repaired and that the transmission issue had been resolved. My father picked up the SUV believing it was finally fixed. Just four days later, the vehicle broke down again and had to be towed back to the dealership. Now we are being told that the dealership has already spent enough money on the vehicle, that the matter is “out of their hands,” and that we need to pay another repair shop to diagnose and fix the problem ourselves. After selling us a vehicle that had major mechanical issues from day one and assuring us it had been repaired, this response is extremely disappointing. We understand that used vehicles can have problems, but what matters is how a dealership stands behind what they sell and how they treat their customers. Between the poor communication, the unprofessional customer service, and the refusal to take responsibility after the vehicle failed again just days after the supposed repair, we have completely lost confidence in Kia of Frisco. I hope management reviews this situation seriously and reaches out with a fair resolution. As things stand today, I cannot recommend doing business with this dealership. More

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Easy, well received at drop off. I waited 2 hrs for oil change and tire rotation. No problems. I waited 2 hrs for oil change and tire rotation. No problems. More

by dianevictor Verified Customer Verified Customer

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he was kind and explained everything so clearly. i knew i was in good hands i knew i was in good hands More

by KSCOTT014 Verified Customer Verified Customer

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