Angela O'Connor

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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I Love this dealership I've been a customer since 2017 everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind More

by sandraibarra22 Verified Customer Verified Customer

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Everyone is very professional and the ambient is very inviting. Services are always a job well done. inviting. Services are always a job well done. More

by Barbara.gomez2000 Verified Customer Verified Customer

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Fantastic,Professional service,Friendly, clean environment no hassle best Dealership for having your vehicle service,Thanks to Service Advisor Jean Technicians and Parts Employees, Job well do environment no hassle best Dealership for having your vehicle service,Thanks to Service Advisor Jean Technicians and Parts Employees, Job well done. More

by cherryhugh Verified Customer Verified Customer

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Most dealers play games, set false promises, or try to strong arm you into making a deal. Anthony and his team have no always been straight forward but have gone above and beyond to accommodate our needs strong arm you into making a deal. Anthony and his team have no always been straight forward but have gone above and beyond to accommodate our needs and ensure we stay loyal customers. Highly recommend this location! More

by ANDREWJKLEINBERG Verified Customer Verified Customer

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Very clean, big selection of cars and trucks. Personnel were pleasant And professional. in dealing Personnel were pleasant And professional. in dealing More

by CRASHCALL85 Verified Customer Verified Customer

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The best service is at Acura Of Pembroke Pines, This is the only Acura Dealership I trust to work on my vehicles. the only Acura Dealership I trust to work on my vehicles. More

by jpeguero55 Verified Customer Verified Customer

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Excellent customer service, very good prices. Excellent attention to the customer, very clean, very friendly people. Excellent attention to the customer, very clean, very friendly people. More

by psanguino3 Verified Customer Verified Customer

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As always fantastic service,kudos to the Management and staff at Acura Pembroke Pines,best Dealership I worked with over the years. staff at Acura Pembroke Pines,best Dealership I worked with over the years. More

by cherryhugh Verified Customer Verified Customer

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Great service, Jean is the best service advisor. The service fast and i had no problems. The service fast and i had no problems. More

by jpeguero55 Verified Customer Verified Customer

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