Angel Oquendo
Angel Oquendo at Grinwald Ford

Angel Oquendo

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.6
47 Reviews
4.6

47 Reviews

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47 Reviews of Angel Oquendo

March 14, 2026

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Employee Rating

SERVICE DEPT ROCKS! !!!!!!! THERE SHE WAS JUST WALKIN DOWN THE STREET SINGIN DOO WAH DIDDY DIDDY DUM DIDDY DOOO More

by johneske
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel, Lauri Kelleher

Mar 18, 2026

Grinwald Ford responded

Hi John~ Wow, great review! We truly appreciate your loyalty and are grateful to have you as a long-time customer. Your feedback means a lot to us, and we are thrilled to know that we continue to meet your expectations! Thank you!! 😀

March 12, 2026

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Personal is always courteous and helpful with our concerns and issues. They are always cheerful and friendly. More

by jay@jayredingtonglass.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Grinwald Ford responded

Hi Jay~ We're so glad you enjoyed your visit! Our team takes pride in every service visit, and your feedback means a lot. Thank you!

March 12, 2026

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Employee Rating

A friendly dealership. I was greeted professionally and my vehicle was handled in a timely matter. More

by rcira
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

Mar 18, 2026

Grinwald Ford responded

Hi Richard~ Thank you, we are so glad you had a great experience! We look forward to seeing you next time. 😀

March 02, 2026

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my wife and I are always satisfied with the work Ford does on our vehicles....they always explain things to help a person understand in layman words.... More

by BlueLightning/18
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2026

Grinwald Ford responded

We're so happy to hear our team could provide excellent service! Your satisfaction is our priority, and we are always here to help. 😀 Thank you!

February 23, 2026

Dealership Rating
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Ralph did a great job in providing an estimate of costs for a third set of new tires he arranged for installation. I had a flat tire and I also needed oil/filter maintenance. I have had my Ford Explorer se More

by BILLMARJ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel

Feb 25, 2026

Grinwald Ford responded

Hi William~ Thank you for taking the time to leave us a review highlighting our Quick Lane/Service teams! We truly appreciate your loyalty and are grateful to have you as a long-time customer. Thanks for being a part of the Grinwald community. 😀

January 31, 2026

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My experience purchasing a vehicle from Grinwald Ford has been top notch! They are very customer service oriented. More

by HHELMS53094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2026

Grinwald Ford responded

Hearing the you had a "top notch" experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Grinwald Ford. We wish you safe travels in your new vehicle, and look forward to serving you for many years to come! 😊

January 30, 2026

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Employee Rating

Nina was very helpful and knew what she was doing . ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Grinwald Ford responded

Good Afternoon~ Thank you so much for taking the time to leave us a review! Our service team works hard to ensure every customer feels welcomed and well taken care of, and we're glad it shows. Nina is a great asset to our team, and we are lucky to have her! Looking forward to seeing you next time. 😀

Feb 04, 2026

BlueLightning/18 responded

your welcome

January 22, 2026

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Employee Rating

When I brought the vehicle in, they diagnosed it and confirmed that the issue was the caliper. At that point, I was told that only the part was covered under the warranty—not the entire repair as I was More

by Weiherthl
Recommend Dealer
No

Other Employees Tagged: Angel Oquendo

Jan 27, 2026

Grinwald Ford responded

Thank you for your feedback and I am so sorry to see that you were unhappy with your experience. Often times we do not know the extent of the warranty coverage until we get prior approval from the specific warranty company . I apologize if assumptions were made prior to the warranty approval. I have talked to our service writers on this concern.

January 16, 2026

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Employee Rating

Great customer service. Explained very clearly to what my vehicle need for repairs and the cost. I would definitely take my used vehicle here again. We will even considering More

by brian@builditrightllc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith, Nina Joeckel

Jan 21, 2026

Grinwald Ford responded

Hi Brian~ Thank you for taking the time to leave us such a positive review! We are so happy to hear the our Service Team has exceeded your expectations. Providing high-quality service is at the heart of every department here at Grinwald Ford! Your feedback assures us we are on the right track! We appreciate your recommendation and are always here to help when needed. 😀

January 09, 2026

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Employee Rating

I’ve been dealing with this dealership for over 50 years. I consider them to be both honest and fair More

by john.heiden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2026

Grinwald Ford responded

Hi John~ Thank you so much for leaving us a great review! 50 years, wow! We truly appreciate you and your loyalty as a customer. 😀

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