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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Rachel Smith

July 20, 2026

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Employee Rating

They were fast and completely filled out the Works sheet. I am very impressed with the service. The workers were so friendly! More

by muppy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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July 18, 2026

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Employee Rating

Rachel is extremely friendly, professional, and knowledgeable. She is excellent at her job and always tries to get my vehicles seen as quickly as possible! More

by Kellybeltz
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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July 15, 2026

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Always do what they say. They pay attention to details. Also, they work in a timely fashion. More

by KDELK1
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jul 17, 2026

Grinwald Ford responded

Kevin, We really do appreciate you taking the time to leave us such a positive review, and we will make sure to share this with our team! We are glad that we were able to service your Expedition while we hope that you were having a wonderful day out on the course! ⛳ We look forward to seeing you next time!

July 15, 2026

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Employee Rating

Grinwald is straight honest. You get what you expect. In both sales and service every time. More

by MAY1976MEMPHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz

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Jul 17, 2026

Grinwald Ford responded

Robert and Susan, Thank you so very much for your kind review! We appreciate your loyalty and are so grateful to have you as long-time customers! We are so happy that we were able to assist you this summer for not only service on your escapes, but help you find another fun vehicle.😎 We hope that you are both enjoying the black F150 and we look forward to seeing you next time!

July 13, 2026

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I have always been happy with how they have handled our vehicles from parts to service. More

by OBRIENINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Denise Buske, Nina Joeckel

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Jul 13, 2026

Grinwald Ford responded

John and Jodi, Thank you for taking the time to leave us such a positive review! We look forward to sharing this will our team. We are happy that we were able to help fix the F150's concern, and we hope that you and your family have a great time camping this summer! 😎

July 02, 2026

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Employee Rating

Always fast and efficient. Very reasonable prices. On time and every one very friendly and knowledgeable. I will always use and recommend Grinwald Ford. More

by USMCPGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, John Foltz, Kyle Strauss, Denise Buske, Nina Joeckel, Lauri Kelleher

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Jul 08, 2026

Grinwald Ford responded

We can't thank you enough for your wonderful review and for being such a loyal customer! Your continued trust in us means the world! We look forward to serving you for many future visits ahead! 😊

June 19, 2026

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Employee Rating

It was good. It was pretty fast and will go back again. For other parts for my vehicle. More

by kalebkaulback98
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 23, 2026

Grinwald Ford responded

Kaleb, Thank you for sharing your positive review for our team! It is always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We appreciate you giving us the chance to service you and we look forward to seeing you again!

June 18, 2026

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Employee Rating

Took a very long time 1hr 30 min. The lady that gave me my keys and bill was talking to another coworker for 7-10 min in-front of me while I waited More

by Unrealflyer
Recommend Dealer
No

Other Employees Tagged: Rachel Smith

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June 18, 2026

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Employee Rating

Prompt and professional. That's it. Professional and pleasant and prompt. Was thorough in assessment of car. More

by stoltenbergm
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 23, 2026

Grinwald Ford responded

Michael, Thank you so much for taking the time to leave us this 5-Star review! We are pleased to have been able to help you and your Escape in a time of need. We look forward to being your preferred choice for any other sales or service needs in the future. 😊

June 15, 2026

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Employee Rating

Everyone at Grinwald has been friendly and helpful, and they are knowledgable. Great customer service. I know I can trust them with my car. More

by ellengeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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Jun 22, 2026

Grinwald Ford responded

Ellen, Thank you so much for taking the time to leave us this review! It brings joy to all of our team to know that you have had repeated positive experiences when you visit us. ☺️ It is feedback like yours that gives us the motivation to continue growing and developing as a company! We look forward to helping you and your Escape next time, so don't be afraid to call!

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