Angel Duran

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Hi Joanne, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your recent visits. Your concerns about the tire not being properly inspected, the repeated need to return, and the lack of timely follow-up are not the level of service we aim to provide. We also take your comments about the condition of your wheels very seriously, as any damage to a customer’s vehicle is unacceptable. We understand how disruptive this situation has been, especially with the added time away from work and the need to rent a vehicle. Additionally, we apologize for the lack of communication after you were told the manager would be informed—this should have been handled much more promptly. We would appreciate the opportunity to make this right. Please reach out to us directly at 562-231-0100 so we can review your case thoroughly, address the unresolved issues, and work toward a proper resolution.

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

We’re really sorry to hear about your experience and truly apologize for the frustration and inconvenience this has caused you. This is not the level of service we aim to provide. We understand your concerns about the lack of communication, the issues with your vehicle smoking, and the feeling that the original service (oil change) may have led to additional problems. That is certainly not acceptable, and we take these matters very seriously. Please contact us directly at Ecruz@downeyhyundai.com with your name and vehicle details so we can review your service records and address this situation as quickly as possible. We would like the opportunity to inspect your vehicle again and work toward a proper resolution. Thank you for bringing this to our attention. We appreciate your feedback and hope to make this right.

Downey Hyundai responded

Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino if you would like to further discuss your experience.

Downey Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you so much for the great review! We’re happy to hear you had a positive experience and felt the pricing was fair. It’s awesome to know your vehicle is running like brand new after the service—that’s exactly what our team strives for. We truly appreciate your trust in our service department and look forward to helping you again in the future!

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.