Andy Ritter | Page 2

Gullo Toyota of Conroe responded

It’s fantastic to know our service team delivered an excellent experience. We appreciate you bringing your Toyota here and are delighted everything went smoothly. If you need anything in the future, please reach out. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for recommending us. We’re glad we could address your credit challenges and help you drive away in a new Toyota Corolla. Enjoy your Corolla and reach out anytime we can assist further. Grant Gullo grantgullo@gullo.net General Manager

Gullo Toyota of Conroe responded

Thank you for your kind words. We appreciate your continued support of Gullo Toyota of Conroe. We're glad to hear each visit goes well.

Gullo Toyota of Conroe responded

Thank you for noting how quickly we got you in and how helpful the video updates and completion reminders were. It was our pleasure to service your Toyota Tacoma. We look forward to welcoming you back soon. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

It’s wonderful that your Tundra received top-notch service. We appreciate you trusting us with your Toyota. We look forward to helping you at your next service appointment. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s support on your Toyota Tundra Hybrid service and arranging a loaner. We’re glad to know our assistance met your needs in the Houston area. We look forward to helping you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Hello, thank you for highlighting how our team provided considerate service for your Toyota Sienna. We appreciate that you found the pricing reasonable and understand you hoped for a bit more value, and we will share your feedback with our service leadership. Please reach out if we can assist you with anything else in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thanks for sharing your thoughts about your experience with Aaron. We appreciate your business and hope to see you again soon! Grant Gullo grantgullo@gullo.net General Manager

Gullo Toyota of Conroe responded

Thank you for your feedback. Freddy, as discussed with you previously, your vehicle repairs had already been approved and we were awaiting your authorization to proceed. Unfortunately, after not receiving a response, the loaner agreement expired. Our team made multiple attempts to contact you through all available communication methods. With no response, we were left with limited options regarding the status of the loaner vehicle. We appreciate that you contacted us shortly thereafter, and we are glad the matter was able to be resolved promptly. We apologize that the situation escalated to that point, as our goal is always clear communication and a positive experience for our customers. Should you wish to discuss this further, we are always available to assist.

Gullo Toyota of Conroe responded

It’s wonderful to hear our management team and technicians provided a welcoming, clean environment for your Toyota 4Runner service. We’re glad everything was completed as expected and you felt comfortable in the waiting area. Thank you for recommending our services to your friends.