Andy Cohen

Fred was awesome, efficient, organized, and very knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealershi knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealership and ask for Fred!! More

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We are moving into the Catonsville area so I asked Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptl Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptly answered my online quote request and negotiated a very favorable deal on our behalf. They had the trim we wanted and we happily drove home, having traded in our 2014 Outback Limited XT for a 2025 model. How technology has advanced!!! Heritage and May have been SUPER responsive to several questions I’ve had since then and we look forward to many years of service with them. More

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My Forester needed a major service. Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repai Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repairs recommended that were due soon. The repairs were done as promised. The communication was prompt, the car was cleaned and washed. Overall, I am impressed with the service and highly recommend it. Dennis, the service manager was friendly and explained the issues patiently. More

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Second car we bought from them and drove an additional 20 minutes past multiple other Subaru dealers to work with them. minutes past multiple other Subaru dealers to work with them. More

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Everyone was friendly, knowledgeable, and willing to help in whatever way necessary for us to have an amazing experience and get the right car for the right price. Outstanding team and outstanding culture. in whatever way necessary for us to have an amazing experience and get the right car for the right price. Outstanding team and outstanding culture. More

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Great customer service is a priority here; succinct communications and customer focused by all team members. Highly recommend this dealership- great experience from start to finish! communications and customer focused by all team members. Highly recommend this dealership- great experience from start to finish! More

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The worst to deal with. Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher of Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher offer. I had prior offer in writing. When I contacted mane ent to complain, they were non responsive and I was the one who found out they sold the car by checking their website, Manager alleges he didn’t know and blamed it on Comcast failure. Total xx. Who signs off on the deals? This, in my opinion, was classic bait in switch. These folks, in my opinion, are not trustworthy. More

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Complete Customer service at the beginning, during, and after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the fu after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the future!! More

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Sales representatives are knowledgeable about their products. They are pleasant, patient and helpful to the customers. You receive prompt service when you go to this dealership. products. They are pleasant, patient and helpful to the customers. You receive prompt service when you go to this dealership. More

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