Andrew Trombley
Andrew Trombley at NYE Toyota

Andrew Trombley | Page 22

Service Advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.8
232 Reviews
4.8

232 Reviews

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232 Reviews of Andrew Trombley

November 11, 2024

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Employee Rating

run from this place ! when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared More

by Happy Happy Customer!
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Nov 11, 2024

NYE Toyota responded

Frank emailed me Wednesday night regarding the mileage error and Thursday @ 4:45 the concern was corrected. Our service advisor knows the difference between a 1 and a 9 but keyed the number incorrectly. We apologized a few different times and corrected the mileage error as quick as possible. We all worked hard on this, including Frank. We are sincerely sorry for the inconvenience and look forward to helping anyone who needs Toyota service. We have a great team in place. Come see why its gotta be Nye.

Nov 14, 2024

Happy Happy Customer! responded

first of all please tell the correct information: I went to your service department on 10/31/24 And I notice the mileage problem the next day ! I called with my concerns, and it took more than 10 days to correct this. So please don't mislead people with your story.........

November 04, 2024

Dealership Rating
Employee Rating

Very helpful and quick service. Andrew was great and also the woman he was training in explaining things More

by t.fogus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Holly Johnson

November 03, 2024

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Employee Rating

It was easy and quick. Judy was professional and efficient. We were on our way in less than an hour. More

by Dmaggi1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Winters

November 03, 2024

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Employee Rating

Awesome! ! Told me how long and the cost and was spot on! Met every expectation I had . More

by d_grills
Service Price Transparency
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Recommend Dealer
Yes

November 03, 2024

Dealership Rating
Employee Rating

Good experience car taken immediately and done within an hour for land tire rotation. Andrew was very efficient More

by USAFGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 03, 2024

Dealership Rating
Employee Rating

Andrew reviewed all services and charges, along with the timeframe needed to complete both recalls in this visit. Great service and the text updates throughout are fantastic. More

by samarajason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 27, 2024

Dealership Rating
Employee Rating

Best experience in have had at a dealership. NYE Toyota knows how to treat their customers. Thank you More

by WICKEDCHIC74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

Dealership Rating
Employee Rating

My appointment was for8am. I dropped my car off the night before. At 10:30 I hadn't heard anything, so I called. It still wasn't in the shop yet. So, at 4:30 I still hadn't hea More

by Tulip5950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2024

NYE Toyota responded

"Tulip5950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 26, 2024

Dealership Rating
Employee Rating

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

Dealership Rating
Employee Rating

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

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