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Andrew Trombley

Overview Reviews (25) Inventory (82)

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Andrew Trombley

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Andrew Trombley

Service Advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.6

25 Reviews

Overview Reviews (25) Inventory (82)

4.6

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Andrew Trombley

November 13, 2024

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Andrew was able to squeeze me in before the tire special ran out. He was very nice and professional. He kept me well informed and estimate was pretty accurate. ran out. He was very nice and professional. He kept me well informed and estimate was pretty accurate. More

by drangel

Verified Customer

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Recommend Dealer

Yes

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November 11, 2024

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run from this place ! when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared to when they make a mistake and it will cost you money and time go to syracuse or utica !!! they are family owned and not a corporation that don't care More

by Happy Happy Customer!

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Nov 11, 2024 -

NYE Toyota responded

Frank emailed me Wednesday night regarding the mileage error and Thursday @ 4:45 the concern was corrected. Our service advisor knows the difference between a 1 and a 9 but keyed the number incorrectly. We apologized a few different times and corrected the mileage error as quick as possible. We all worked hard on this, including Frank. We are sincerely sorry for the inconvenience and look forward to helping anyone who needs Toyota service. We have a great team in place. Come see why its gotta be Nye.

Nov 14, 2024 -

Happy Happy Customer! responded

first of all please tell the correct information: I went to your service department on 10/31/24 And I notice the mileage problem the next day ! I called with my concerns, and it took more than 10 days to correct this. So please don't mislead people with your story.........

November 04, 2024

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Very helpful and quick service. Andrew was great and also the woman he was training in explaining things Andrew was great and also the woman he was training in explaining things More

by t.fogus

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Holly Johnson

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November 03, 2024

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Andrew reviewed all services and charges, along with the timeframe needed to complete both recalls in this visit. Great service and the text updates throughout are fantastic. timeframe needed to complete both recalls in this visit. Great service and the text updates throughout are fantastic. More

by samarajason

Verified Customer

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Recommend Dealer

Yes

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November 03, 2024

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Awesome! ! Told me how long and the cost and was spot on! Met every expectation I had . ! Told me how long and the cost and was spot on! Met every expectation I had . More

by d_grills

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Yes

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November 03, 2024

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Good experience car taken immediately and done within an hour for land tire rotation. Andrew was very efficient hour for land tire rotation. Andrew was very efficient More

by USAFGL

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Yes

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November 03, 2024

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It was easy and quick. Judy was professional and efficient. We were on our way in less than an hour. Judy was professional and efficient. We were on our way in less than an hour. More

by Dmaggi1958

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Recommend Dealer

Yes

Other Employees Tagged: Judy Winters

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October 30, 2024

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Good service 10 OK thanks Joan Baker Hamilton ny 3152732650 or 3158241128 See you in June Joan Baker Hamilton ny 3152732650 or 3158241128 See you in June More

by warrenbaker3

Verified Customer

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Recommend Dealer

Yes

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Oct 30, 2024 -

NYE Toyota responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 27, 2024

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Best experience in have had at a dealership. NYE Toyota knows how to treat their customers. Thank you NYE Toyota knows how to treat their customers. Thank you More

by WICKEDCHIC74

Verified Customer

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Recommend Dealer

Yes

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Oct 30, 2024 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

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NYE TOYOTA HAVE BETTER I LOVE THE Customer service they provide to us really helpful and I will be coming all other services NYE TOYOTA IS WAY BETTER THE STEVE TOYOTA provide to us really helpful and I will be coming all other services NYE TOYOTA IS WAY BETTER THE STEVE TOYOTA More

by WWAP2323

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Mike Memery, Clayton Geaslin, Holly Johnson, Judy Winters

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