Andrew Powell

We went to BMW Wesley Chapel with the intent to purchase a 2022 X3 last weekend. We looked at a comparable white and black option, with the white fitting our price range but unfortunately ran into an irrele a 2022 X3 last weekend. We looked at a comparable white and black option, with the white fitting our price range but unfortunately ran into an irrelevant, open recall that we were told causes the dealership to fix before they are able to sell the vehicle. I was weary telling the sales rep, Andrew that we would like to be the first ones notified when the recall was fixed, as that clearly shows a high interest in the car before making the purchase. Fast forward six days later, and the dealership has increased the price on this car by $3,600. This is a car that they've had on their lot for over 2 months with consistent price drops every week until someone showed interest in the car. The black option we said we were interested in also increased in price this past week by $500 after three prior consecutive price decreases Four total X3's matched our filters by this dealership, and the only two we didn't tell them we were interested in dropped in price this week, so using tariffs as an excuse is completely unjustified. I will happily take my business elsewhere than to a dealership who willingly raises prices on cars their potential customers have shown a slight interest in. More

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BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Ive always had great service and they have a skilled and knowledgeable staff, best bmw in town knowledgeable staff, best bmw in town More

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Great people and communication. Helpful and answer with solutions. Thanks for the stress free servicing Helpful and answer with solutions. Thanks for the stress free servicing More

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On time with great service; they were courteous, informative and did a fantastic job on the car. informative and did a fantastic job on the car. More

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Excellent customer service with both trade in and purchase.Would highly recommend this dealership.Dealership was very clean and organized, following all covid precautions,felt safe the whole time. purchase.Would highly recommend this dealership.Dealership was very clean and organized, following all covid precautions,felt safe the whole time. More

by Cease2k1 Verified Customer Verified Customer

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Awesome experience! Andrew was so helpful. Best car buying experience EVER! I appreciated the professionalism and consideration of my time. Thanks, again, Andrew! Erin in Finance was amazing, too! buying experience EVER! I appreciated the professionalism and consideration of my time. Thanks, again, Andrew! Erin in Finance was amazing, too! More

by Happy Customer Verified Customer Verified Customer

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Excellent to work with. Andrew provided support to explore options and find the right car. No pressure with encouragement to find a fit deal for both. explore options and find the right car. No pressure with encouragement to find a fit deal for both. More

by WOODJEFF7 Verified Customer Verified Customer

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I had an excellent experience leasing a 2021, 330i at BMW of Wesley Chapel. Phil, the Sales Manger was great and kept his word when he said "We're going to make this easy for you." The sales representati BMW of Wesley Chapel. Phil, the Sales Manger was great and kept his word when he said "We're going to make this easy for you." The sales representative was knowledgeable and customer focused. The finance representative was pleasant and low key. There was no pressure to add extras that I have experienced at some other dealerships. The dealership is currently sharing facilities with a Mini dealership while a new BMW state of the art facility is being built. I look forward to servicing my car there in the future and purchasing my next BMW from them. More

by ronreid2000 Verified Customer Verified Customer

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I switched to this dealership after being extremely disappointed in another one, and it was the right choice. I was buying from out of state, which comes with a lot more complications than your typical disappointed in another one, and it was the right choice. I was buying from out of state, which comes with a lot more complications than your typical purchase. Andrew Powell was helpful, friendly, and really made me feel like he was doing his best to make sure I got a good price and was satisfied. More

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