Jim Shorkey Cadillac

As a former Cadillac employee with over 20 years of experience, I expected better. We found a Cadillac XTS online that this dealership had recently traded for, and while the salesperson was courteous, experience, I expected better. We found a Cadillac XTS online that this dealership had recently traded for, and while the salesperson was courteous, that’s where the positive experience ended. Unfortunately, management doesn’t seem to prioritize honesty. After negotiating a fair price, we encountered an issue when it came time to finalize the purchase. The manager added an undisclosed fee—about $1,000—which effectively erased the discount we had agreed upon. This kind of tactic feels classless, misleading, and ultimately damages trust. This is exactly why so many buyers are turning to brands like Lexus—people are tired of the bait-and-switch approach. Transparency matters, and had the manager simply stated upfront that this was additional profit necessary to make the deal work, I might have been willing to proceed. However, the lack of honesty left me questioning the dealership’s integrity. I have no doubt there are great employees at this dealership, but the way the sale was handled at the top level left a lasting negative impression. It felt like a “gotcha” moment rather than a professional transaction. If you’re considering making a purchase here, Sadly, I strongly recommend looking elsewhere. Buyer beware. More

I would not recommend this dealership. Very dishonest people working there. My car was torn up in the storm and these people offered to bring car to me, First the financial paper was no Very dishonest people working there. My car was torn up in the storm and these people offered to bring car to me, First the financial paper was not correct as they were charging me more than we agreed so I refused to sign. I had been told over the phone car was in excellent condition and the tires are a "two" according to the local tire place, The sales person was going to work on this and has put me off for two weeks and today announced we are done. I still cannot find out why the tires are this bad to begin with as the car only had 35k miles and the sales person says they passed inspection. What kind of inspection would pass these tires. I called corporate after trying to get answers from management and they refused to return my call, I definitely would not recommend them. Horrible customer service! More

The service department is decent, but the sales department is the biggest waste of time I have ever seen in my life. It’s like a black hole that you will never get back anytime you ever spend i department is the biggest waste of time I have ever seen in my life. It’s like a black hole that you will never get back anytime you ever spend in there. I would avoid this place at all cost and find a Cadillac dealer outside of Georgia because every Cadillac dealer in Georgia is trash. I would also like to express my deepest and most sincere regrets that I have spent a minute with Goggins because he is the epitome of what this dealership is a waste of time and they do this as a profession. More

Just wanted to do my due diligence to tell people how awful Jim Shorkey Mazda Gainesville customer service is., they will not stand behind warranties that they sell a.k.a the $1500 warranty for the inter awful Jim Shorkey Mazda Gainesville customer service is., they will not stand behind warranties that they sell a.k.a the $1500 warranty for the interior protection for my Mazda CX 5 , they refused to stand behind it and my wife had to argue for 8 hours before they finally agreed to do something but by that time they had my wife crying because Mr.Engle so rude and disrespectful . Don't fall for there games, lost customer for life and I make sure I TELL EVERONE I KNOW abut how horrible they treat ther customers after they sell them a vehicle . More

The sales people were so nice. They handled the everything very well. Zach is great. They handled the everything very well. Zach is great. More

Horrible customer service and poor management! I would never recommend this place to anyone at all! I would never recommend this place to anyone at all! More

I was searching for a Porsche Cayenne with the Diesel engine and one showed up at Jim Shorkey Mazda Cadillac in Gainesville. I submitted an inquiry and I was contacted next morning ( on a Sunday , even t engine and one showed up at Jim Shorkey Mazda Cadillac in Gainesville. I submitted an inquiry and I was contacted next morning ( on a Sunday , even that the dealership was closed) by Faith Stein. From there on, the whole process was a smooth ride, they accommodated my requests and Faith picked me up from the airport ( more than 1 hour away). The vehicle was better than described, I was out the door in a little bit over one hour with paperwork in hand, tank full and car fully detailed. It was an absolute pleasure to work with Faith and her team and who knows, maybe we'll cross paths again! Kudos to her! More

It seems like the new ownership finally has a great service team set up. I have had the pleasure of dealing with the Service Manager Lloyd and the Service Advisor, Shannon for many years at other s service team set up. I have had the pleasure of dealing with the Service Manager Lloyd and the Service Advisor, Shannon for many years at other stores and have never had a bad experience. Fast forward to this week, I came in for my first service and received the attentive care and communication I have gotten for years. I really hope that this service excellence influences the Sales and Parts departments to clean house and do better. I highly recommend getting your car serviced here. More

Dealership and our sales associate, Bri Bryson, were the best. Bri answered all questions in a timely manner and worked hard to get the deal finalized. best. Bri answered all questions in a timely manner and worked hard to get the deal finalized. More

Had Jim Shorkey service my Mazda CX9 since I purchased new in 2021. At first they had 2 women running the service Dept, and they were great! Then they were gone. Not sure of the name of the man I talke new in 2021. At first they had 2 women running the service Dept, and they were great! Then they were gone. Not sure of the name of the man I talked too but I have never been so unhappy with the conversation I had with him. The oil light came on in my new vehicle, and he told me that I was just overdue for my oil change, even though I still had 2,000 miles to go before due. I told him that I felt it was something more, and he replied "sorry if you don't believe me". Treated me like a dumb woman!!! Well now the oil light has come on for a second time, still had 1300 miles before due for oil change. I would not bring my car back to them if you paid me!!!!! Called Bradshaw Mazda in Greenville. Talked to their service person and told him that 2 times the oil light has come on before scheduled oil change. Within 30 seconds, he told me that Mazda is aware of a problem with oil usage and they have a fix for it. I told him "Thank you so much for being honest with me" Bottom line is I will never recommend Jim Shorkey Mazda and never do business with them again. Any Mazda owners, bring your vehicles to Greenville and Bradshaw Mazda!!!!! More