Amy Hinkle

I was met with professionalism and I was kept informed on everything that was being done and cost. everything that was being done and cost. More

by CHRISMIN1010 Verified Customer Verified Customer

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Amy was very nice, but wrote the wrong request on the work order - requesting the tech to look for a wobble I was feeling when driving. There was no wobble I could feel. It was a wobble I could HEAR. Fro work order - requesting the tech to look for a wobble I was feeling when driving. There was no wobble I could feel. It was a wobble I could HEAR. From there, the tech diagnosed the wrong thing and them got married to that diagnosis. As a result, I paid $200 for a diagnosis of the wrong issue and I still have the sound. More

by jw_ballew Verified Customer Verified Customer

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I felt comfortable coming back to Otto's. This is my second BMW. Scott & Amy were a great help in buying & then servicing my X1. This is my second BMW. Scott & Amy were a great help in buying & then servicing my X1. More

by Egrammi579 Verified Customer Verified Customer

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Amy was wonderful as always and helped ease a ridiculous policy of having to pay in advance for a replacement part before they get it and install it. Glad she is there. policy of having to pay in advance for a replacement part before they get it and install it. Glad she is there. More

by walsh49 Verified Customer Verified Customer

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Thorough professional and trustworthy They are clear with technical issues and explain thoroughly Nothing else I technical issues and explain thoroughly Nothing else I More

by MROMANOWICZ0 Verified Customer Verified Customer

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Amy was responsive and provided great service. We were able to schedule a time and they took it right in when I arrived a little early. They serviced the vehicle quickly and washed it as well. Nic We were able to schedule a time and they took it right in when I arrived a little early. They serviced the vehicle quickly and washed it as well. Nice perk considering we are in the middle of a nasty winter. More

by kris.rubino Verified Customer Verified Customer

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Amy made the experience so easy, really appreciated her excellent customer service skills Great experience excellent customer service skills Great experience More

by toddputt Verified Customer Verified Customer

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Amy made the experience so easy, really appreciated her excellent customer service skills Great experience excellent customer service skills Great experience More

by toddputt Verified Customer Verified Customer

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Easy check in; nice video explaining what needed attention; ability to approve the work and pay on my phone. attention; ability to approve the work and pay on my phone. More

by jsonzogni Verified Customer Verified Customer

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Beautiful building, good service. My only complaint is how long service takes. I wish I could wait for the car, but everything takes a whole day or even longer. My only complaint is how long service takes. I wish I could wait for the car, but everything takes a whole day or even longer. More

by mototo Verified Customer Verified Customer

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