Amy Felix
Amy Felix at Mazda of Claremont

Amy Felix | Page 13

Service Advisor

Mazda of Claremont

667 Auto Center Drive
Claremont, CA 91711

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5.0
196 Reviews
5.0

196 Reviews

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196 Reviews of Amy Felix

April 19, 2024

Dealership Rating
Employee Rating

Martin and Amy were very attentive and considerate while helping me apply my first service package. I really appreciated their professionalism and the time they took to explain the process. More

by autumnhagerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Ramirez

Apr 22, 2024

Mazda of Claremont responded

We love reading that you were happy with your customer service experience and that Amy and Martin were able to answer your questions and assist you! Thank you for allowing us to earn your business.

April 14, 2024

Dealership Rating
Employee Rating

On time Good communication Nice person to work with Difficult to locate the direction to service center Entrance More

by MRKANNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Mejia

Apr 15, 2024

Mazda of Claremont responded

Thank you for allowing us to earn your business and for sharing your experience! If there is anything more we can do, please let us know.

April 13, 2024

Dealership Rating
Employee Rating

George and Amy were very kind, knowledgeable, and listened to my questions and concerns. They had a rental ready for me to drive within minutes and my car waiting for me when I returned. I had a gr More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Mejia

Apr 15, 2024

Mazda of Claremont responded

We appreciate your positive star rating and we're glad to hear you were happy with your overall experience. If there's anything more we can do to improve our services, please let us know. We look forward to working with you again.

March 29, 2024

Dealership Rating
Employee Rating

In my experience, my service advisor lacked friendliness. Wasn't rude, but I'd appreciate more warmth. They attributed my car's problems to an after-market matter and mentioned how they should have charge More

by zzzzzzzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 29, 2024

Mazda of Claremont responded

Hello, My name is Roy Wells,Service Manager at Mazda of Claremont. I'm very sorry and disturbed to hear about your last visit here. Could you kindly reach out to me at your earliest convenience so that I may discuss this matter with you? I would appreciate that. Thank you

March 29, 2024

Dealership Rating
Employee Rating

Excellent customer service. Amy is wonderful. Excellent communication. Love the videos without them I may not have gotten everything done. More

by mhonold5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

March 28, 2024

Dealership Rating
Employee Rating

So glad we found Claremont Mazda. We will always bring our car here. Friendly, honest and great communication. More

by moonfamily2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Mazda of Claremont responded

Thank you for allowing us to earn your business and posting a review. We're happy to read about your great experience. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!

March 23, 2024

Dealership Rating
Employee Rating

Very efficient and fast. Great communication with video, email and text messages. Polite mechanics and service managers. More

by trbomchugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Mazda of Claremont responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

March 21, 2024

Dealership Rating
Employee Rating

The dealer acted fast to get me the car I wanted with a couple of add-ons. Amazing experience at this dealership; always smooth and educational process. Their team are all professionals More

by AMIREIZADKHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arash Himmat, Riza Amiri, George Mejia , Armando Garcia-Fuentes, Chris Hernandez, Francisco Hernandez, Andrew Navarro, Rudy Soto, Roy Wells

Mar 21, 2024

Mazda of Claremont responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

March 03, 2024

Dealership Rating
Employee Rating

Great customer service received by Amy in Service. She was very professional, and courteous. Will be back. More

by Isbellfam01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Mazda of Claremont responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

February 27, 2024

Dealership Rating
Employee Rating

Mr. Roy Wells went above and beyond for me and to be honest I was a bit skeptical since my last service didn’t go so well. He assured me that things will be different and I am glad that he did not disap More

by Ripper1.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Mejia , Andrew Navarro, Rudy Soto, Roy Wells

Feb 28, 2024

Mazda of Claremont responded

Thank you for your confidence in Mazda of Claremont and for allowing us to earn your business. We are thankful to have you as a customer and will share your kind words.

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