Amber Straubing | Page 3

The service department face exceptional service. They kept informed of my repairs in a timely fashion. They kept informed of my repairs in a timely fashion. More

by RUSSELLDANIELS765 Verified Customer Verified Customer

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My only thing is I had to keep bringing my car back for the same issue and I should have been offered a rental for free the same issue and I should have been offered a rental for free More

by VERONICAJOHNSON07 Verified Customer Verified Customer

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Like always we love the service always Every member at Kelly Nissan, great???????? We love Kelly Nissan???? Kelly Nissan, great???????? We love Kelly Nissan???? More

by SAUCIER61 Verified Customer Verified Customer

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Always welcoming. Are able to answer my questions. They make suggestions about the services I need and why. Are able to answer my questions. They make suggestions about the services I need and why. More

by LEEWAL01 Verified Customer Verified Customer

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Great communication about the status of my car even took the time to get it washed for me when I didn’t ask! the time to get it washed for me when I didn’t ask! More

by krrenickerjr Verified Customer Verified Customer

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I had an amazing experience and dealership went above and beyond to find the exact truck I wanted. beyond to find the exact truck I wanted. More

by sauby32 Verified Customer Verified Customer

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Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More

by nevell.smith Verified Customer Verified Customer

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I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. More

by sharond823 Verified Customer Verified Customer

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DEALER IS GOUGING PRICES FOR PROPOSED REPAIRS. I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WE I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WEBSITE FOR HALF THE PRICE. IF PARTS ARE MARKED UP AT 100%, LABOR MOST LIKELY IS MARKED UP AT 100%. More

by ray_luck2000 Verified Customer Verified Customer

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Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time. The overall dealership is great . Only issue is the very long wait time. More

by DMOREHEAD54 Verified Customer Verified Customer

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