Amanda Wade | Page 11

This dealership had extremely fast service and very friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! More

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Planet Ford service department treated us with respect, answered all our questions concerning our problem with our explorer, and serviced our vehicle in a timely manner. We were happy with their service. answered all our questions concerning our problem with our explorer, and serviced our vehicle in a timely manner. We were happy with their service. More

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I worked with Amanda, Service Advisor, and she delivered excellent customer service from when I entered the Service Department to when I left the Service Department! excellent customer service from when I entered the Service Department to when I left the Service Department! More

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super professional & friendly fixed everything & helped me get it paid for with ford app points. much appreciated. don't need to add anything else, silly 25 word minimum fixed everything & helped me get it paid for with ford app points. much appreciated. don't need to add anything else, silly 25 word minimum More

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Knowing that I have Premier extended warranty, dealer can be more accommodating to my schedule and have on site rental initiated to prevent unnecessary 2 hour wait. be more accommodating to my schedule and have on site rental initiated to prevent unnecessary 2 hour wait. More

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Great service assistance and updates the service dept work very hard to keep client inform. Need a bit of work on loaner car available the service agreement provide a car if your car need to stay but no work very hard to keep client inform. Need a bit of work on loaner car available the service agreement provide a car if your car need to stay but no car available to loans thank you More

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Service was outstanding. Amanda was very nice, knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks More

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Since I came here at the begging people were so helpful, I had some many choices and my finance guy Juan give me all the information that I need I had some many choices and my finance guy Juan give me all the information that I need More

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Amanda at Planet Ford always takes the best care of me! I wouldn’t take my car to anyone else! She is honest and genuine! I have been going to her for 5 years now. I won’t work with anyone else! wouldn’t take my car to anyone else! She is honest and genuine! I have been going to her for 5 years now. I won’t work with anyone else! More

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a poor excuse for a simple oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil changed and once again, the oil filter was leaking when I left. the quality of work the technicians are providing is very poor at best. the is the second time I had to take my truck back after an oil change. the first time, that had not even changed the oil as indicated on the paperwork. That event is well documented. In my line of work we have a system called dual verification. two people verify before and after we execute an operation, that it is done correctly. The first year we implemented the program, our error rate dropped 50%. Your error rate on my truck alone is 30%! You need to do something different. The quality of work the technicians are providing needs immediate attention. A simple oil change should never be an issue that a customer complains about. It is an easy way to make customers happy and get great ratings. A quick, efficient, oil change should be very simple. More

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