Allison Gilliland | Page 3

My experience with my service advisor was overall okay. We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he made sure to deliver on what was promised and got everything taken care of. His effort to see things through made a difference, and I left satisfied with the final outcome More

by Sabrily0625 Verified Customer Verified Customer

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Service was great. Neyma made sure I understood everything and kept me updated on my car. Neyma made sure I understood everything and kept me updated on my car. More

by Brianna Young Verified Customer Verified Customer

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Excellent servIce and follow up to customers. Car was ready same day and no waiting . Car was ready same day and no waiting . More

by julior.bermudez Verified Customer Verified Customer

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My car has a shaking problem since I bought it but the team always try to help me and give me a great service to find a solution team always try to help me and give me a great service to find a solution More

by lisbetovarh Verified Customer Verified Customer

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This was the worst experience I've ever had with a business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had a faulty evaporator, said it would be a quick and easy fix. They had my car for 6 weeks and damaged my dashboard in the process of "fixing" it. When they told me it was ready to pick up, the car wasn't even put together properly. The cover on the airbag was broken and hanging off. They attempted to zip tie it back together right in front of me. The steering column wasn't properly tightened down and the shaft was grinding. If we didn't notice it, it could've led to a dangerous situation and a lawsuit. This dealership doesn't care about safety, customers, integrity or anything but screwing people over for money. Avoid them at all cost. Every single person we dealt with there was absolutely horrible. Except the cashiers. More

by COURT.HEATHER1 Verified Customer Verified Customer

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I recently brought my Jeep Cherokee in for servicing and had the pleasure of working with Neyma. From start to finish, she made the entire process smooth and stress-free. Neyma was welcoming, professional, had the pleasure of working with Neyma. From start to finish, she made the entire process smooth and stress-free. Neyma was welcoming, professional, and took the time to clearly explain the service details and timeline. She kept me updated throughout the day so I never felt out of the loop, and she went above and beyond to make sure everything was handled properly. It’s rare to find someone who combines knowledge, efficiency, and genuine care for customers the way Neyma does. Because of her outstanding service, I feel confident about bringing my Jeep back here for future maintenance. Thank you, Neyma, for making what could have been a chore into a positive experience! More

by Natasha B. Verified Customer Verified Customer

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Best Jeep Dealership in the world GONZALO and RACHEL got me the best deal as a FIRST TIME car buyer HIGH RECOMMEND!!! me the best deal as a FIRST TIME car buyer HIGH RECOMMEND!!! More

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I’m very satisfied with the professionalism of Mr. Jordan And all the personal of the Dealer. Highly recommended Jordan And all the personal of the Dealer. Highly recommended More

by irianavilan Verified Customer Verified Customer

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Allision is the best she made the experience end wonderfully and I appreciate her taking care of me wonderfully and I appreciate her taking care of me More

by daria.romaniuk94 Verified Customer Verified Customer

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I was lied to about my rep being in communication with my warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting worked. I was never told I would have to pay out of pocket. Now I’m getting a bill for $3k. I was extremely patient with my rep because I was not aware I would end up paying for the rental. My jeep took over 4 months to get repaired. Had I known I would never have taken that rental. I tried talking to management and no one would listen. Trey would ignore my calls or texts. When I picked up the jeep it was completely covered in grease. outside and inside the car. I had huge stains in the seats. No covers were used. Mo gloves were used. They charge for gloves and towels and don’t use them. I still have the 4x4 issue I had since the beginning, my car shakes a lot now and the dan is extremely loud. I spend $10k replacing an engine even though it was getting serviced and was told it was not so would not be getting covered under warranty. I can deal with that but not being taken advantage with everything else. Enterprise rental management told me there were several customers that have huge bills and were told their rental were covered. More

by BRADTAHAN Verified Customer Verified Customer

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