Allen Buck

This was my first time buying a car on my own. I had traded in my car that had gotten me through the majority of my bachelor degree so I was a little nervous to get something new. Both the dealers I had traded in my car that had gotten me through the majority of my bachelor degree so I was a little nervous to get something new. Both the dealership, and Mr. Ronnie (my salesman), were extremely helpful throughout this process! They made me feel welcome and made sure to explain the whole process to me. A few days later after purchasing the vehicle I did need to get it serviced due to some lights coming on, and I once again experienced the generosity of Ronnie Sanders and this dealership. They were sure to help me throughout any bump in the road and I felt very well taken care of! More

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Terrible customer service from the service department. August 7th bought a certified 2018 f150. Two days after heard a noise from the engine and after checking found out the f150 has a cam phaser problem August 7th bought a certified 2018 f150. Two days after heard a noise from the engine and after checking found out the f150 has a cam phaser problem in which the engine knocks when starting. Contacted them to see possible about bringing the truck back and possibly getting another but was told it was now my problem I bought it as is. So I inquired that it was pre certified blue and they did not check over the truck. The lady told me it had a Ford warranty and they would repair it. The service department told me after two weeks that the parts were in but he was waiting to assign it to a technician. September 21 I called again to check on the status and he told me he had a technician to work on it but he was waiting on parts. I reminded him the parts were in per our conversation a month ago and after he put me on hold he said the parts were in but he was waiting on authorization from Ford warranty to proceed with the work. I asked why they hadn’t checked earlier so he could get started on working on the truck and I got crickets. I was then told he should have authorization later today and would call me back. While I was writing this he called back and said he hadn’t heard anything back and that it would be tomorrow before he found out anything so we shall see tomorrow. He told me it should take 2 days to fix the problem so if you want Ford in the Little Rock Arkansas area go elsewhere. We have bought 2 new cars from this dealer but never again go to Everett in Benton where you will get good service.Mclarty ford are scammers please go elsewhere. Also had problems with them returning calls. Go elsewhere More

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We purchased a new rocky Ridge 2021 f150 February 5 22 we haven't had nothing but problems and they are doing nothing but lying. I spoke with the customer relations woman this morning about the power step ra haven't had nothing but problems and they are doing nothing but lying. I spoke with the customer relations woman this morning about the power step rail piling.thats under warranty. But she told me to talk my salesman. He can't do anything that's the service job. I asked for Mark McLarty phone number she said she can't give it to me but it wasn't hard to sell us a 100,000 truck. I would not ever buy from them again we purchased two vehicles. It's over Mark. You have bad business. More

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Trip to Little Rock for my oil change. I drive from Hot Springs to Little Rock to get my oil changed because I feel like that I can trust them. I hope McClarty Ford continues to treat me ri I drive from Hot Springs to Little Rock to get my oil changed because I feel like that I can trust them. I hope McClarty Ford continues to treat me right. More

by joe Verified Customer Verified Customer

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Friendly and fast service The staff is very friendly and always gets my car done in a timely manner. Even when they are very busy. I am always pleased with my vist. The staff is very friendly and always gets my car done in a timely manner. Even when they are very busy. I am always pleased with my vist. More

by JAYME.LAYNE2017 Verified Customer Verified Customer

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Very quick. Service light came on and had to have the van back to go out of town. They fixed that problem and found another problem while serving it and fixed it. Service light came on and had to have the van back to go out of town. They fixed that problem and found another problem while serving it and fixed it.. All under warranty and on time. More

by MBALDWIN2 Verified Customer Verified Customer

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Excellent service No issues. Great service. In and out. User friendly (etc, etc,) .As promised 1st oil change and tire rotation were free and free coffee and snacks. No issues. Great service. In and out. User friendly (etc, etc,) .As promised 1st oil change and tire rotation were free and free coffee and snacks. More

by CBUCK4570 Verified Customer Verified Customer

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Water pump fix The repair needed on my vehicle was going to be a very tedious and time consuming job. I am very pleased that they worked attentively to make sure eve The repair needed on my vehicle was going to be a very tedious and time consuming job. I am very pleased that they worked attentively to make sure everything was done correctly and completely as needed. They also made sure I was kept informed of the progression of the repair as well as other issues found that had to be repaired. More

by ZMWS320 Verified Customer Verified Customer

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Excellent Job I had two recall s on my 2015 F-150 XLT 4X4 talked to Allen Buck the Senior Service Adviser he told me to bring my truck and he would take care of pro I had two recall s on my 2015 F-150 XLT 4X4 talked to Allen Buck the Senior Service Adviser he told me to bring my truck and he would take care of problem s..I was given a loaner truck till my truck was fixed . My truck was fixed in a timely professinal matter was very pleased with with the work done at no charge to me. More

by MDILLON2014 Verified Customer Verified Customer

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Best service in town Always excellent service and friendly staff. I have used them for years, and will continue to use them. I have recommended them to others for great s Always excellent service and friendly staff. I have used them for years, and will continue to use them. I have recommended them to others for great service and better then the others they were using. I highly recommend Allen Buck for your service manager. Always friendly and willing to work with you. More

by JADE_DRAGONII Verified Customer Verified Customer

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