Allan Medina

We recently visited this dealership to purchase a Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuine Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuinely collaborative. It was clear that they cared about making the customer experience as seamless as possible. Each salesperson we encountered went above and beyond, working together effortlessly to ensure we were taken care of. However, things took a significant turn when we reached the managerial level, particularly with the finance and sales manager. After meeting with the finance manager @JaimeGaitan, we were immediately pushed into a series of “coverage upgrades” that were presented as essential, as if the lender was recommending them. These were on top of the typical GAP insurance, which we were already familiar with. Instead of discussing our financing options, interest rates, or percentages—things you'd expect to cover in a car deal—the finance manager was fixated on the monthly payment, refusing to provide any clarity when asked about the specific terms. His response was a dismissive “That’s the rate the lender approved you guys,” before trying to sneak in an extended warranty disguised as part of the Certified Pre-Owned package. We caught this misrepresentation and declined the extended warranty. At this point, the finance manager walked out on us, saying we needed to renegotiate with sales, leaving us bewildered. Then came the sales manager @EricStampone, who only added to the confusion. He tried to insist that the so-called "CPO Agreement" was not an extended warranty, yet failed to explain how it wasn’t. Our question was simple: why call it a CPO agreement if it’s an extended warranty, why not just call it that? The sales manager stuck to his story, claiming it wasn’t an extended warranty but rather a “wrap.” Later, he even texted me a brochure that contradicted his claims, clearly labeling the coverage as an extended warranty for CPO vehicles. When I asked for further clarification and why we couldn’t get clear financing terms from the finance manager, he avoided answering and instead questioned why I was upset. His final stance was to dismiss the deal entirely, stating, “That’s the way it is,” as if that would somehow settle the matter. The saddest part is that this entire deal was derailed by management, who seemed more focused on tricking customers into add-ons rather than being transparent. It’s a shame because the sales team worked hard to build trust and provide a positive experience, only for the managers to squander it with their underhanded tactics. My heart goes to the hardworking sales staff, who deserve better leadership. Unfortunately, the management here seems more interested in misleading their customers than closing an honest deal. Proceed with caution if you’re dealing with anyone beyond the sales team. More

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I had the best experience ever buying my Subaru. The entire process was easy! Sales agent Tony D.’ walked me through the entire bprocess. Loan agent JCJuan Carlos was super fast and explain Ed everythin entire process was easy! Sales agent Tony D.’ walked me through the entire bprocess. Loan agent JCJuan Carlos was super fast and explain Ed everything in easy to understand terms , with the help of state of art document presentation . I was all signed and ready to drive in no time . Tony and the venture friendly bream should be commended. I’ll not only recommend this dealership, but I’ll always buy my cars at Pines Subaru/Lexus. Thank you! More

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Car arrived defective. Passenger door was defective. Dealer did not check the vehicle. 3stars for the dealer, 5stars for the salesman. Allan took care ofit Dealer did not check the vehicle. 3stars for the dealer, 5stars for the salesman. Allan took care ofit More

by esanmiguel2003 Verified Customer Verified Customer

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My sales rep Allan was very professional, knowledgeable, and made my experience amazing! I love my Subaru Outback Onyx and I’ve been a part of the Subaru family since 2015, I highly recommend this car and d and made my experience amazing! I love my Subaru Outback Onyx and I’ve been a part of the Subaru family since 2015, I highly recommend this car and dealership. More

by DMONROIG14 Verified Customer Verified Customer

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Allan was awesome, he literally went the extra mile to set me up in my 'till the wheels fall off' ride...Great customer care all around... set me up in my 'till the wheels fall off' ride...Great customer care all around... More

by bjh967 Verified Customer Verified Customer

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Jaime Gaitan and Allan Medina were increible finding the car i wanted and great price too! Thank you very much! Great dealership in south Florida car i wanted and great price too! Thank you very much! Great dealership in south Florida More

by ULESHOYOS Verified Customer Verified Customer

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This Dealership is a total SCAM and Fraud. When the car was delivered all of the paperwork had a wrong address. They took the paperwork back to the dealer. They also tool a Lincoln they promised to Return was delivered all of the paperwork had a wrong address. They took the paperwork back to the dealer. They also tool a Lincoln they promised to Return and provide me with a receipt. For the next 12 days I called the Pembroke pine Subaru and left multiple messages. I never received a return call. I called Subaru of North America Yesterday To Inquire what the problem is. Several hours later Duane Massa Called me. He denied everything and promised my documents within 1 hour. They never came. Duane Massa admitted in a e mail that my paperwork was not yet complete ( even though i signed it 12 days prior) and that my Lincoln had not been returned. STAY AWAY FROM THIS DEALERSHIP ZERO STARS More

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The experience was excellent like always, the service is great, this is the second lease that i get from Allan, he knows my expectations and he delivers. Very happy. great, this is the second lease that i get from Allan, he knows my expectations and he delivers. Very happy. More

by fba332004 Verified Customer Verified Customer

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Just got my second vehicle from Subaru of Pembroke Pines. Thank you Alan for making the exploration and decision making process easy. Highly recommend going to Alan and Subaru of Pembroke Pines. Thank you Alan for making the exploration and decision making process easy. Highly recommend going to Alan and Subaru of Pembroke Pines. More

by Gonzalez,norma.net Verified Customer Verified Customer

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Exceptional experience from greeting thru delivery. Our sales advisor Alan Medina possesses all the skills you want from a salesperson. He knows his product, cares about his clients and really impressed me sales advisor Alan Medina possesses all the skills you want from a salesperson. He knows his product, cares about his clients and really impressed me. More

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