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Alicia Nash
Alicia Nash at Lester Glenn Subaru
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Alicia Nash

Customer Care Representative

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.8
47 Reviews
4.8

47 Reviews

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47 Reviews of Alicia Nash

December 20, 2024

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Employee Rating

My leasing experience with Lester Glenn Subaru was painless. David Yaeger was very knowledgeable and helped me make the best choice for me financially. I will recommend Lester Glenn Subaru & David Y More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Mulrain, David Yaeger , Brandon helped me learn how to work all the bells and whistles my car has.

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December 18, 2024

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I worked with Seth to get a new lease. He listened to my concerns and helped me to get what I wanted. I would recommend Seth to anyone looking for a car More

by rbarreto
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Leifer, Lindsey Mulrain, Brandon Grace

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December 12, 2024

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Employee Rating

Absolute disgraceful dealership with horrible service department who rips off people and scams them out of money More

by MROERIG98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Emily Wiggins, Margaret Parker, Keith Conroy , Seth

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Dec 12, 2024

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

December 01, 2024

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Employee Rating

Absolutely a wonderful dealership! Anthony, Sal. Melissa & Kelly all are the best. Loved the experience! More

by Shelby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Salvatore Falcone, Melissa Arnold, Anthony Jones-Rulli , Kelly at checkout.

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November 09, 2024

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The dealership's employees treat us like best friends and have our best interest for us. They don't treat you like a number but, work on first name basis More

by BACKFOOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano, Keith Conroy , Ron Giordano

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October 29, 2024

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Employee Rating

Service was excellent. The process was easy. The people are friendly and great to work with. More

by SLHDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Wiggins, Margaret Parker, Kathy Ottmer, Brandon Grace , Ronald Giordano

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Oct 29, 2024

Lester Glenn Subaru responded

Hey SLHDC, Thanks for sharing your feedback! We're glad the service was smooth and that you found our team friendly and easy to work with. We’re always here to make things as seamless as possible for you. Looking forward to your next visit! Happy Driving, The Lester Glenn Subaru Team

October 17, 2024

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Employee Rating

Love the service department. Especially Cathy Very helpful and accommodating Have had Subarus for lat 10 years More

by MBAGEAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Ottmer

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Oct 18, 2024

Lester Glenn Subaru responded

Hi MBAGEAC, Thanks for your feedback! We’re glad to hear you love our service department and that Kathy has been so helpful and accommodating. It’s great to know you've been a loyal Subaru owner for the last 10 years! If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

October 06, 2024

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Employee Rating

I will definitely recommend Lester Glenn Subaru. The whole process was like clockwork, very precise. Everyone was extremely helpful and very knowledgeable, Starting with Alicia who set everything up More

by erdmanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Mulrain, Scott Cameron , Brandon Grace and Cory

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October 05, 2024

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Employee Rating

Eveything was easy and as fast as could be. Seth was pleasant to deal with as was Lindsay. Alicia was wonderful as well. She started this all off. As a whole it was wonderful. More

by jaymeglawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Leifer, Lindsey Mulrain

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October 04, 2024

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Employee Rating

great great great great great great great great great great great great great great great great great great great great More

by WCHWCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Wiggins, Kerry Monica, Jr., Margaret Parker, Kathy Ottmer, Nicole Damiano, Ekaterina Espinosa, Keith Conroy, Bert Gomez, Eric Senatore

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