Ali Hatam

The salesman (Ali Hamal) was very kind, clear and receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the spreadsheet with the calculation. But when we got the final invoice there was no such reduction. Another issue was the payment itself. We were charged an extra 3 percent because we had to pay with American Express as they would not accept a personal check (they should have warned us from the beginning about this; when we knew about it the deal was done). And finally, I have to add that the person in charge of liquidating the transaction and receiving the payment was rather unkind (he said he had more clients to deal with, with its obvious implication: do not bother me). All in all, not a bad experience, but it could have certainly been better. I hope I do not have to go through this again in 10 year’s time. More

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This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda More

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Bought a car through this dealership in Dec 2024. Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out to the office and went down in person to sign the paperwork. This was in January. After 8 weeks the amount had not been credited to my loan. I called the office repeatedly over the next two weeks to see if they could provide me with some confirmation that the warranty had been cancelled. They always said they would check and call me back, but they never did. I went down to the office in person and asked for a copy of my cancellation form and any updates they had. They told me their office doesn’t keep records of any paperwork (terrible if true) signed in the office and told me to keep waiting. When I insisted on getting a copy of my cancellation form, the rep there had me fill out a new form. When I asked him to email me a copy, he sent me what was clearly a picture of the form he took with his phone. It was extremely unprofessional. I called the finance department of their main office but always got voicemail. I left many messages but my calls were never returned. It is now May. I went down to the main office to speak with the head of finance there. I was told he was unable to get ahold of anyone from the cancellations department, as they were too busy to speak to me. Please, please do not buy a car here. This establishment embodies every stereotype about a used car dealership. Terrible (and illegal) business practices abound, and I have never been so blatantly lied to by someone I’m speaking to in person. More

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Ourisman Mazda of Rockville is so professional. Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealersh Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealership to everyone. More

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Ali very informative, pleasant and easy to deal with. Phong charming and very helpful. A good car buying experience Phong charming and very helpful. A good car buying experience More

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Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way Very happy with my service performed in a courteous and speedy way More

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The service was great! I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork w I worked with Ali, and he was very helpful and clear about the whole process of buying the car. All of my questions about the car and the paperwork were answered. I definitely recommend Ourisman Mazda of Rockville. More

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I am very happy to get my car in here, the dealers are very good and patience very good and patience More

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It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

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Diego,Ali,and,Robin were amazing to deal. with! Highly professional no pressure. Highly recommend this dealership!! with! Highly professional no pressure. Highly recommend this dealership!! More

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