Alfredo Dalence
Alfredo Dalence at Herb Chambers Honda

Alfredo Dalence | Page 6

General Sales Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.4
91 Reviews
4.4

91 Reviews

Write a Review

Dealership Experience

8 yrs, 3 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Honda Certified

91 Reviews of Alfredo Dalence

December 27, 2022

Dealership Rating
Employee Rating

I wanna bring more peoples sofia because she's the best also I wanna wish her merry Christmas & happy new year 2023 More

by jeanmjoseph28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2022

Herb Chambers Honda responded

Thank you for your review, Jean! Sofia is a huge asset to our team and we're thankful to have you as a customer! -Herb Chambers Honda In Boston

September 28, 2022

Dealership Rating
Employee Rating

Preloaded add-ons like Simoniz and tire protection “that can’t be removed” to me is no different than Dealer Markup. It’s gotta be upfront sooner More

by Breakthru1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maulik Desai , Nomar Rosario

Sep 30, 2022

Herb Chambers Honda responded

thank you for taking the time to leave a review regarding your experience with us here. My team here takes our customer comments very seriously and would like to learn more about your experience. Your loyalty is important to me and my dealership. I hope you will give us an opportunity. Please reach out to us directly. - Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Oct 01, 2022

Breakthru1 responded

I’m here and I sent you a direct email. Please contact me as soon as possible

June 22, 2022

Dealership Rating
Employee Rating

Brian is like my next door neighbor and that’s why I trusted him with my purchase decision. Very polite and informative, he didn’t leave out any details about the process and even helped get parts for m More

by joaquima617
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Purcell, Nick Tarquini , Brian McCaffrey, Wilfredo Soto, Janet

Jun 22, 2022

Herb Chambers Honda responded

Thank you for the five stars! We're glad to hear that Brian has been able to assist you during your visits with us and we hope to continue and see you here at Herb Chambers Honda In Boston for years to come!

June 14, 2022

Dealership Rating
Employee Rating

I can't believe this dealership is owned by Herb Chamber. Worst Herb Chamber dealership experience ever. I've purchased four cars already and just started seeking for my fifth car recently. I saw some cars a More

by guagua
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: George Chandler

Jun 21, 2022

Herb Chambers Honda responded

We are sorry to see the low rating and are disappointed to read this review. Our team strives for better and we want to make this better. We ask that you please reach out at your earliest convenience to share any additional information you may have to help us resolve this situation. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

June 06, 2022

Dealership Rating
Employee Rating

Although the sale wasn’t the best experience The service department restored my faith in The Herb Chambers Brand. Sean DeSilva was excellent and has made my decision on where to go for service in t More

by Rfull
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Lopez, Robert Hall , Daniel Gilday, Katie-Lyn McAvoy, Frank Mendes, Sean DeSilva

Jun 06, 2022

Herb Chambers Honda responded

Thank you for the review! While we are sad to hear that the sale was not a five-star experience, we are glad to hear that Sean and the service team could restore your faith in us! We hope to see you here at Herb Chambers Honda In Boston for many future five-star experiences. -Herb Chambers Honda In Boston

Jun 06, 2022

Rfull responded

Herb Chambers Honda in Boston Jun 6, 2022 Rfull Although the sale wasn’t the best experience The service department restored my faith in The Herb Chambers Brand. Sean DeSilva was excellent and has made my decision on where to go for service in the future very easy.

December 21, 2021

Dealership Rating
Employee Rating

Excellent attention to detail explained the process.made purchase a breeze at my budget. Highly recommend this dealership More

by Ltfpf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Pasquarella, Chris Purcell

Dec 22, 2021

Herb Chambers Honda responded

This is what we like to hear! Thank you for recommending our team at Herb Chambers Honda In Boston! See you next time!

September 02, 2021

Dealership Rating
Employee Rating

I came to this site to do some research on the dealership before I went out to buy. Honda Boston really took care of me and it was a very hot aggravating day but Giselle did a wonderful job of taking care of More

by steven.posey3890
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fabian Garcia, Giselle Gomez

Sep 02, 2021

Herb Chambers Honda responded

Thank you for this wonderful feedback! Giselle is truly a fantastic asset to our team and we'll be sure to let her know how pleased you are with the service she provided. We appreciate you visiting us here at Herb Chambers Honda In Boston and hope to see you again next time!

August 26, 2021

Dealership Rating
Employee Rating

All I heard is lie. I made a call before visiting this dealer, asking for specific car that I want to purchase. They told me they have the car in the lot. Ok, so I made my trip to visit this dealer during More

by Kenny D
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 09, 2021

Herb Chambers Honda responded

Kenny, We regret to hear about this experience and assure you it is never our intention to frustrate you. Your feedback helps us improve and we appreciate you taking the time to leave us this review. We would like the opportunity to try and regain your trust in our team and resolve this situation for you if possible. Please reach out to me at your earliest convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

June 11, 2021

Dealership Rating
Employee Rating

You gave me a car that was dented and then told me pretty much tough luck for you we did nothing wrong. I will never buy from you again and I’m gonna make sure to spread the word. More

by sspaloss
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 16, 2021

Herb Chambers Honda responded

We regret to see your low rating and would like to discuss this more with you. Please reach out to me at your earliest convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

May 29, 2021

Dealership Rating
Employee Rating

I put this Honda Location over EVERY location in the State of Mass. This is the Best place to come to point blank period. There is a reason why out of all the locations i visited, This is the one I on More

by Jinx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2021

Herb Chambers Honda responded

Wow! Thank you so much. We're so happy to have you as a Herb Chambers Honda In Boston customer and greatly appreciate your recommendation of our team!

May 21, 2022

Jinx responded

This is the Only location i go to period. Rob treats me like family which keeps me returning if i got issues. All the staff there have great people skills. Truthfully, I can’t say that about other locations. That’s just facts

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