Alfonso Hernandez

This dealership does not care about their customers. Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation w Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation which resulted in me almost having an accident and then took zero accountability when I brought it to their attention. I would never buy a car from here again. The service was bad but the car was even worse. Less than 6 months I began to have countless issues. With tires, breaks, and my check engine light turned on as well. But General Motors decided on their own that this didn’t pose any safety issues. Please don’t buy a car here. It really was a terrible experience More

by aalarco20 Verified Customer Verified Customer

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Adolfo was very communicative, informative, and professional. The best experience from beginning to end with purchasing a vehicle. We really appreciated how we was with us till the end to even set professional. The best experience from beginning to end with purchasing a vehicle. We really appreciated how we was with us till the end to even set up our Bluetooth. Thank you More

by Danette Aguilar Verified Customer Verified Customer

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I have purchased 3 vehicles and my children have purchased 2 vehicles from this dealership . This dealership takes care of my family. From the kind salesmen to the competent service advisors, I keep purchased 2 vehicles from this dealership . This dealership takes care of my family. From the kind salesmen to the competent service advisors, I keep coming back because this is a dealership who cares, is kind, and will do whatever it takes to make me, the consumer happy. I shopped at 2 other dealers before my recent purchase but I ultimately could not purchase from anywhere but Sierra Monrovia. My salesman Alfonso Hernandez showed me countless autos and on a third occasion I was happy to purchase from him. I’m just not easy to please and was uncertain on colors and features but Alfonso made sure my needs were met and he and Mike Hoffman worked together to find a deal that left me pleased enough to purchase. They were extremely patient with my family. I love my new Trailblazer. I would highly recommend this dealership and Alfonso More

by RCap Verified Customer Verified Customer

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The staff is great. They really took care of us. They showed great customer service and knowledge of the vehicles. I would recommend them for future purchases, great They really took care of us. They showed great customer service and knowledge of the vehicles. I would recommend them for future purchases, great jobs. Thank you Chevrolet More

by dirling13 Verified Customer Verified Customer

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Sold me a used car with a broken windshield and didn't fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my lif fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my life. More

by unhappycust Verified Customer Verified Customer

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Excellent customer service. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. More

by jmslieu Verified Customer Verified Customer

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Alfonso was super helpful and very knowledgeable on what could work for us . Super friendly and willing to work with is . Best car financing experience ever !! could work for us . Super friendly and willing to work with is . Best car financing experience ever !! More

by G.MIRIAM18 Verified Customer Verified Customer

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We've had good experience with Sierra Chevrolet since 2017. This time, Alfonzo Hernandez provided friendly, knowledgeable sales service. We told him the model (Equinox EV), features (FWD), and color (lig 2017. This time, Alfonzo Hernandez provided friendly, knowledgeable sales service. We told him the model (Equinox EV), features (FWD), and color (light gray) that we wanted. He found it for us and showed us the features as we test drove it. He and Nikhil Ahuja guided us through the leasing process. We happily drove off in our new Equinox EV. More

by leschoi Verified Customer Verified Customer

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Reliable, convenient, knowledgeable helpful representatives, customer service is excellent, quality, very nice facility and would recommend this place to people I know looking to purchase a veh representatives, customer service is excellent, quality, very nice facility and would recommend this place to people I know looking to purchase a vehicle. More

by DGIPSON676 Verified Customer Verified Customer

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Thank you Alfonso and the management team of Sierra Chevrolet of Monrovia for helping to get us the exact car we were looking for and meeting all of our terms. Great experience in the purchasing office Chevrolet of Monrovia for helping to get us the exact car we were looking for and meeting all of our terms. Great experience in the purchasing office for a family with a toddler. More

by alimichaelparikh Verified Customer Verified Customer

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