Stay Away — Classic Bait and Switch!
I rarely leave negative reviews but I need to warn others. I had one of the worst dealership experiences ever at Brooklyn Jeep while trying to lea
I rarely leave negative reviews but I need to warn others. I had one of the worst dealership experiences ever at Brooklyn Jeep while trying to lease a 2025 Jeep Wagoneer S. I initially spoke with Brenda, who seemed helpful and confident she could beat another lease deal I had which included all the fees already from a another dealership— as long as I provided proof. I double-checked with her twice to confirm that her quote included all taxes, registration, and fees, and she reassured me it did as I didn't want to waste time traveling into brooklyn traffic with my pregnant wife
Based on her promises, my wife and I made the trip from New Jersey during rush hour traffic — over 2 hours and $40+ in tolls, gas, and miles — to come in on our only available day. When we arrived, we sat for 10 minutes waiting for her manager Moe, who clearly had no idea what we discussed. He asked me to explain the entire deal again, like he was hearing about it for the first time.
Even worse, we were told the vehicle we wanted wasn’t even on the lot. Finally, Moe said he could "match" the deal but now excluded taxes, registration, and other fees — the very things I confirmed were included twice before coming in. Total bait and switch. Complete waste of time and money. I would strongly advise others to avoid Brooklyn Jeep if you're looking for transparency and honesty.
More
by CtNxFLeX
Jun 13, 2025 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you for sharing your experience with us. We understand how frustrating it must have been to encounter such discrepancies during your visit for the 2025 Jeep Wagoneer S. Transparency and honesty are core values at Brooklyn Chrysler Dodge Jeep RAM, and we appreciate your feedback in highlighting where we fell short.
We encourage you to reach out to us directly so we can address your concerns more thoroughly. Your satisfaction is important to us, and we want to ensure a better experience for you and others in the future. Thank you again for your input.
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Alex was a pleasure to work with!
He was a great communicator and the deal was exactly how he said it was.
Many salesman are pushy and fake, but not Alex. Make sure to ask for Ace
He was a great communicator and the deal was exactly how he said it was.
Many salesman are pushy and fake, but not Alex. Make sure to ask for Ace you won’t regret it!
More
by Bmcgann
May 29, 2025 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you so much for your glowing review! We’re thrilled to hear that Alex provided you with a great experience here at Brooklyn Chrysler Dodge Jeep RAM. We strive to maintain transparent communication, and it’s wonderful to know that resonated with you. We hope to assist you again in the future, and thank you for recommending Alex!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
May 29, 2025 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you so much for your glowing review! We’re thrilled to hear that Alex provided you with a great experience here at Brooklyn Chrysler Dodge Jeep RAM. We strive to maintain transparent communication, and it’s wonderful to know that resonated with you. We hope to assist you again in the future, and thank you for recommending Alex!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Outstanding Experience with Alexander Colon!
"
I had the pleasure of working with Alexander Colon and his amazing team during my recent visit! I couldn't be more grateful for the exceptional s
"
I had the pleasure of working with Alexander Colon and his amazing team during my recent visit! I couldn't be more grateful for the exceptional service he provided. From start to finish, Alexander was professional, knowledgeable, and truly dedicated to making sure I found the perfect vehicle.
More
by dado2902
May 21, 2025 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you for your wonderful review! We’re thrilled to hear about your outstanding experience with Alexander Colon and our team at Brooklyn Chrysler Dodge Jeep RAM. It’s great to know you found the perfect vehicle and received exceptional service. We appreciate your kind words and look forward to welcoming you back for any future needs!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Steven Bizenza and Richard Ingles do not care about their
customers or concerns. Disaster dealership.
customers or concerns. Disaster dealership.
More
by Rcotten731
Aug 28, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you for sharing your experience with us. We understand that your concerns are important, and we appreciate your feedback. If you'd like to discuss your situation further, please feel free to reach out to us directly at Brooklyn Chrysler Dodge Jeep RAM. We aim to maintain high standards and would like the opportunity to address your concerns.
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Aug 28, 2024 -
Rcotten731 responded
Hi,
This dealership treats hard working customers like trash. My experience was horrifying and put a mental strain on me or any person that would have to deal with the treatment rendered. The vehicles that were recommended to me were sold to me were immediately put into service? A 2019 Jeep Latitude and know a 2024 jeep Cherokee that your own staff stated that the salesman drove the vehicle in the wrong gear? It took this dealership a month and almost three weeks to get your top mechanics to figure it out? Unfortunately I didn’t know it would take them to put 200 miles on the vehicle with no explanation? The service manager deceived me by telling me this vehicle would cost me 42000 for all of my troubles. However in reality he overcharged me 4000. Took the vehicle back. Put 200 miles on the vehicle with no explanation. Go on vacation and after all of this give me a pair of mats for my inconvenience. They threaten customers with more payments and the customer has no choice but to accept the treatment and the deception or be out of and assumed brand new vehicle? The general manager and his staff will completely ignore your calls and concerns. Never letting you the customer talk to the owner. No matter how many times you request and appointment. They will just ignore you and if I’m lying. Try asking the manufacturer. They won’t even answer to them? Stephen and the boyz seems to be untouchable. So, I want to warn the community or any other person who has been treated in this fashion or not to know what to expect when you sign the dotted line with this dealership. A complete customer service and devastating experience for any individual buying a new vehicle.
It was an absolute pleasure working with Alex!
I got an incredible deal and Alex made the process really easy. I highly recommend Alex!
I got an incredible deal and Alex made the process really easy. I highly recommend Alex!
More
by Steve
May 16, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you for the fantastic feedback, Steve! We're thrilled to hear about your positive experience working with Alex at Brooklyn Chrysler Dodge Jeep RAM. We appreciate your recommendation and look forward to assisting you again in the future. Drive safely!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Alex was great.
He was professional, engaging & knowledgeable about the Jeep I wanted. Alex explained the purchase process & got me the Grand Cherokee that I love.
He was professional, engaging & knowledgeable about the Jeep I wanted. Alex explained the purchase process & got me the Grand Cherokee that I love.
More
by brwhite98
May 13, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you for your kind words! We appreciate you taking the time to share your positive experience with Alex at Brooklyn Chrysler Dodge Jeep RAM. We are thrilled to hear that Alex provided you with excellent service and helped you find the perfect Grand Cherokee. Enjoy your new ride!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Was there for the entire purchase process.
Definitely will make my way down to Brooklyn for my next Jeeo as well
Definitely will make my way down to Brooklyn for my next Jeeo as well
More
by dlwhipset
May 08, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon.
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Excellent Customer Service helped me get into my third
jeep and worked an amazing deal for me and my wife
jeep and worked an amazing deal for me and my wife
More
by Andrey
Apr 24, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
We are delighted to hear that you had a positive experience with us. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Alex was absolutely amazing to work with.
This was my 5th lease and everytime I go I dread it because I know I have to fight for what I want and think is fair. I went in explained everything
This was my 5th lease and everytime I go I dread it because I know I have to fight for what I want and think is fair. I went in explained everything I wanted to Alex and he understood everything and delivered my best experience so far. I definitely recommend this dealership and working with Alex.
More
by James Stefans
Apr 17, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
James, it’s great to know that Alex provided an exceptional experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know!
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team
Great people and I was happy my deal
Took a decent time
but at the end great service
but at the end great service
More
by Kmathieu34
Apr 16, 2024 -
Brooklyn Chrysler Jeep Dodge Ram responded
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered during the process. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Sincerely,
The Brooklyn Chrysler Jeep Dodge Ram Team