RAPHAEL Santiago

Extremely unprofessional experience—avoid this dealership I scheduled a test drive for a 2023 Jeep Grand Cherokee L Altitude with Raphael Santiago. I was genuinely excited, as I felt this was t dealership I scheduled a test drive for a 2023 Jeep Grand Cherokee L Altitude with Raphael Santiago. I was genuinely excited, as I felt this was the right vehicle for me. Prior to making the 2.5-hour commute from Eastern Long Island, I confirmed every detail with Raphael. Per his specific instructions, I submitted a pre-approval application and even added the specific VIN to my insurance policy so I would be ready to drive the car off the lot that day. When I arrived after my long trip, I was told the car had not passed inspection and was unavailable. No one had the courtesy to call or email me to save me the five-hour round-trip commute. To make matters worse, Raphael was nowhere to be found. Instead of an apology, the General Manager immediately began upselling me into a different vehicle that was $25,000 over my specified budget. I was shocked to see a review from another customer, Rob, on April 24th, which describes an eerily similar bait-and-switch experience. It is clear that this is a pattern of behavior for this dealership. Beyond the sales tactics, the environment is incredibly unprofessional; the music in the showroom is turned up so loud that you can barely hear the person sitting across from you. Between the lack of communication, the wasted time, and the pushy sales tactics, I am beyond disappointed. I will never be returning to this dealership and I suggest others look elsewhere. More

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It was nice and clean, Adrian was very helpful with updates and Ralph also made sure that everything went smooth for me. updates and Ralph also made sure that everything went smooth for me. More

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Excellent customer service - been dealing w them for years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well More

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I went to 3 other dealerships prior to visiting Brooklyn Chrysler. One thing for sure, I didn’t receive half the amount of attention and service like I did in BK Chrysler. They were extremely professional a Chrysler. One thing for sure, I didn’t receive half the amount of attention and service like I did in BK Chrysler. They were extremely professional and helpful. We felt completely comfortable purchasing a car at this dealership. Thank you guys for everything. We will definitely be visiting again for future purchases and recommending. More

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It is has been a pleasure to deal with Ralph Santiago, Steven Bizenza and Ali Safa. I have been with this dealership for years and their assistance and genuine personal relation skills is impeccable! Steven Bizenza and Ali Safa. I have been with this dealership for years and their assistance and genuine personal relation skills is impeccable! More

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Raphael is a great sales man, he went above and beyond to get the car for us. He treated us like a family member and looked out for us all the way through the deal. He needs a Hugh pay raise and a promotion get the car for us. He treated us like a family member and looked out for us all the way through the deal. He needs a Hugh pay raise and a promotion into the finance dept. where he can truly show his ability to work and connect with people. I also need to say his $strict sales manager Steve was another great help in making the deal work. Both mine worked with us to get the deal done and made sure we were happy with everything when we signed for the car. These two gentlemen are great and I want to say thank you very much for working with us. More

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Steven Bizenza and Richard Ingles do not care about their customers or concerns. Disaster dealership. customers or concerns. Disaster dealership. More

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Vic was very helpful and a wonderful salesman. He was very kind and patient I would definitely recommend him. He was very kind and patient I would definitely recommend him. More

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Alex took his time to go through all the important details, I didn't feel rushed at all to make a deal. Rather he did everything in his power to help me get the deal I wanted. Walked away a very happy details, I didn't feel rushed at all to make a deal. Rather he did everything in his power to help me get the deal I wanted. Walked away a very happy customer. More

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I agreed on the terms of a lease with a manager (Alex) and salesperson (James). They told me that they value me so much as a customer that they got special approval from the owner for this deal. They said and salesperson (James). They told me that they value me so much as a customer that they got special approval from the owner for this deal. They said that they want me to be happy and all that other nonsense sales talk. Some time later, they send me the written agreement and the terms are completely different. Heck, even the vehicle was different! They think that people are so desperate to get a new car that they would just agree to anything. Needless to say, I did not sign that agreement. After declining, another manager (Raphael) called me to try to convince me to sign the agreement. Obviously, I still did not do so. The most important factor to me is dealing with honest people. This is a trait sorely lacking here. P.S. I do not need any replies from the dealership with the likes of “Please contact us at your earliest convenience so we can discuss your experience in more detail.” More

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