The dealership overall is pretty good.
Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids che
Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids check, however they failed on the fluids check.
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by Bruce.repp
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Heiser Ford Lincoln responded
Thank you, Bruce! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
Great customer service and very time efficient.
The lube tech Austin and advisor Toni were wonderful.
The lube tech Austin and advisor Toni were wonderful.
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by Austin
Service Price Transparency
Dec 09, 2024 -
Heiser Ford Lincoln responded
It's great to hear that Austi9n and Toni were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
Phil is the greatest lube technician I’ve seen at this
dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they s
dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
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by ford enthusiast
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Heiser Ford Lincoln responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
Good together go all the time all good together go for it
all the time
all the time
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by CRAIGMALLETT
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2024 -
Heiser Ford Lincoln responded
Craig, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
Paid for engine diagnostic.
Results need new spark plugs.
Paid for new spark plugs service. Results engine light came back on.
Paid for more service fuel sensor..
Had slow
Results need new spark plugs.
Paid for new spark plugs service. Results engine light came back on.
Paid for more service fuel sensor..
Had slow leak in rear tire lied to me and told nail on side un repairable.
Had tire fixed at a small shop for small shrapnel in tread.
The lie about the tire was unfortunate
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by DAVISPE2063
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2024 -
Heiser Ford Lincoln responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
To Alex,
Thank you dearly, I appreciate the service
provided on my behalf. Many more years to come!
Respectfully,
Nina W.
provided on my behalf. Many more years to come!
Respectfully,
Nina W.
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by Nina W
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2024 -
Heiser Ford Lincoln responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
The sales and service department are both doing a great
job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales proces
job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales process was very smooth and easy. Keep up the great work. Definitely recommended.
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by M.L.WEMMER
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Heiser Ford Lincoln responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else.
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
Friendly but my appointment day was put off to the next
day without my notification on this also no rentals or loaner cars were available
day without my notification on this also no rentals or loaner cars were available
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by jlgreer51
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Wemmer
, The driver was super friendly
Nov 04, 2024 -
Heiser Ford Lincoln responded
Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
This dealership is very quality oriented very satisfied
with how quick they got my vehicle repaired, vehicle was returned cleaner than I left it!
with how quick they got my vehicle repaired, vehicle was returned cleaner than I left it!
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by NIC.KNUTH77
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Heiser Ford Lincoln responded
Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com
The service center having knowledgeable people dedicated
to fords products needs were able to fix the problem and repair in a reasonable amount of time.
to fords products needs were able to fix the problem and repair in a reasonable amount of time.
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by artygrad
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Heiser Ford Lincoln responded
Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Today’s your Day
Michael Wemmer
Service Manager
414-247-8850
michael.Wemmer@heiser.com