I have been coming to Walters Mercedes for many years and
continue to feel special every time I get service. Alex Ramirez is the key to my satisfaction with this dealership.
continue to feel special every time I get service. Alex Ramirez is the key to my satisfaction with this dealership.
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by dcorona213
Aug 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
We greatly appreciate you taking the time to leave us this wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that Alex continuously provides you with the 5-star service that you so much deserve. He will be delighted to know that you deeply value his assistance with your automotive needs. We wish you safe travels, and we look forward to providing you and your vehicle with our best care in the years to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
I am very much happy for the service I received from
Walter’s. Alex Ramirez who is my service provider is always on top of everything.
Walter’s. Alex Ramirez who is my service provider is always on top of everything.
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by soriano,sal1945
Other Employees Tagged:
Alex Ramirez
Jul 28, 2021 -
Walter's Mercedes-Benz of Riverside responded
Sal,
Thank you for taking the time to leave us this positive review! Providing top-notch service is always our goal, and we are delighted that Alex's efforts always meets your satisfaction. We hope that you continue to choose us for all of your future automotive needs. We wish you safe travels- on behalf of Alex and the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Alex and the entire service team at Walter’s Riverside
have consistently provided us with top notch, excellent service for all of our Mercedes vehicles. They set the bar high. I’d never take my Benz anywh
have consistently provided us with top notch, excellent service for all of our Mercedes vehicles. They set the bar high. I’d never take my Benz anywhere else.
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by adrianbanalesbb33
Jul 28, 2021 -
Walter's Mercedes-Benz of Riverside responded
Adrian,
Thank you so much for your excellent review! We greatly appreciate you confiding in us with your automotive needs, and we are so glad that Alex and the team continuously provide you with 5-star service. It is our pleasure to serve you. We will certainly continue to provide you with nothing less than a top-notch experience in the years to come. Safe travels!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Walter’s has always taken excellent care of me and my
cars over the last 20 years. Although I live in Ontario. I will only take my car to Walter’s. From scheduling my appointment to the professional serv
cars over the last 20 years. Although I live in Ontario. I will only take my car to Walter’s. From scheduling my appointment to the professional service and delivery of my vehicle. All that have served me have been great. J.r. Rodriguez however is the very reason I’m so loyal to Walter’s. He is extremely professional and accommodating in all of my encounters. Providing me with information and options that fit my needs. Thank You J.r Rodriguez and Walter’s Mercedes.
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by Dragon007
Jul 09, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for taking the time to share this positive review! It is an honor to have your confidence and loyalty, and we are delighted to know that JR continuously provides you with the top-notch service that you so much deserve. He will be honored to know of your very kind words and that you deeply value his assistance with your automotive needs. We hope to continue to serve you for many years to come. Please drive safely, and do not hesitate to give us a call if there is ever anything more that JR and the team may assist you with in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Jul 09, 2021 -
Dragon007 responded
Thank You
Like always, had good experiences of the service. Staff
is very friendly, and Alex is very helpful. Alex is one of the reasons for me to go there for service for all those years. He is a very sincere and h
is very friendly, and Alex is very helpful. Alex is one of the reasons for me to go there for service for all those years. He is a very sincere and humble person.
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by Daniel
Jul 07, 2021 -
Walter's Mercedes-Benz of Riverside responded
Daniel,
Thank you so much for taking the time to share this wonderful review! We are thrilled that the quality of our services continues to meet your satisfaction, and Alex and the team will certainly provide you with nothing less than the remarkable service that you deserve in the future. Alex will be delighted to know of your very kind words and how confident you are in his efforts with your automotive needs. Please drive safely, and do not hesitate to give us a call if there is ever a way Alex and the team may be of further service to you in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Upon my last 2 visits at the dealership, I have been
asking them to fix my lights but they seem to not complete the task. They fix some not all last 2 visits ago. And then on this visit, they fixed all
asking them to fix my lights but they seem to not complete the task. They fix some not all last 2 visits ago. And then on this visit, they fixed all but one that I had paid for. I texted them to let them know but no response back from them. It's disappointing knowing that they would rather want you to rate them and write a review rather than fix the issue. The sales advisor told me that I needed new brakes even though I replaced them in Dec 2020. So I took my car into another dealership to check my brakes and they are still working well and don't know why I was asked to replace them. Questionable services.
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by Marieb
Jul 12, 2021 -
Walter's Mercedes-Benz of Riverside responded
Hi,
Will you please call me because I can’t determine who you are from DR. I want to apologize and get this made right for you. This is not what our service is about. I look forward to your call.
Tyler Usary
Service Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182
Alex Ramirez is extremely personable and was really great
in helping me fix my car. I was actually blown away by his level of service, I will definitely be back
in helping me fix my car. I was actually blown away by his level of service, I will definitely be back
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by Hashim
Jul 06, 2021 -
Walter's Mercedes-Benz of Riverside responded
Hashim,
We are thrilled that Alex provided you with exceptional assistance, and we appreciate you taking the time to leave him this 5-star review. Your safety and satisfaction are of the utmost importance to us, and we are glad that he could put you at ease and get your automotive needs efficiently taken care of. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
From the moment I arrived, I was greatest by the most
kind professional courtesy one expects from Mercedes. Everyone from my greeter Trinity, to my service advisor Alex, to the young lady that helped me
kind professional courtesy one expects from Mercedes. Everyone from my greeter Trinity, to my service advisor Alex, to the young lady that helped me with my courtesy vehicle (can't remember her name) was really patient professional and accommodating. The work was impeccable and the turnaround was fast. They kept me updated along every step of the process. Definitely coming here every time for service or future purchases. Thank you guys ! (:
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by Ricardo Vanzzini
Other Employees Tagged:
Trinity
Jul 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
Ricardo,
Thank you so much for this excellent review! We are thrilled that Trinity, Alex, and the entire team could put you at ease and get your automotive needs efficiently taken care of. Providing top-quality service is so important to us, and we will certainly continue to provide you with nothing less than the 5-star experience that you deserve in the future. We hope to continue to serve you and your automotive needs for many years to come. We wish you the safe travels until we meet again.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
The service at Walters Mercedes dealership was
exceptional as it had great customer service and great prices.
exceptional as it had great customer service and great prices.
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by renehernandez464
Jul 01, 2021 -
Walter's Mercedes-Benz of Riverside responded
Rene,
We are so glad that our team could be of assistance to you, and we greatly appreciate you taking the time to share this wonderful review! We are thrilled that the quality of our service met your satisfaction, and we will certainly continue to provide you with nothing less than the 5-star experience that you deserve in the future. Please drive safely, and do not hesitate to give us a call if there is ever anything more our team may assist you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Alex and Brandon were amazing in assisting me with my
Mercedes. Both service advisors went above and beyond to make sure I received the service I needed. I will always come back to Walters to service.
Mercedes. Both service advisors went above and beyond to make sure I received the service I needed. I will always come back to Walters to service.
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by Gwaggin
Other Employees Tagged:
Brandon Monaco
Jul 01, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to share this excellent review! Providing top-quality service is so important to us, and we are glad to hear that Alex and Brandon met your satisfaction. They will be honored to hear that you greatly appreciated their service, and we hope to continue to serve you and your automotive needs for many years to come. Safe travels!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager