Alex Paz

Gay to Josh to Eric and everyone else i spoke to was absolutely great...made the car buying process so easy and painless. Gay is the BEST! absolutely great...made the car buying process so easy and painless. Gay is the BEST! More

by jfucini Verified Customer Verified Customer

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Always a pleasant experience dealing with the employees at Findlay Toyota. Phil Crabtree in service is the go to guy. Very professional. at Findlay Toyota. Phil Crabtree in service is the go to guy. Very professional. More

by RICANNLV Verified Customer Verified Customer

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We bought a 2021 Honda accord 2 weeks ago and noticed the brakes making a loud squeaking noise when reversing after we took the car home. Brought he car in to the dealer on Friday around 12pm and they said l brakes making a loud squeaking noise when reversing after we took the car home. Brought he car in to the dealer on Friday around 12pm and they said latest we’d have our car back is 3pm. 3pm comes and nothing, we inquired and he said oh it’s barely being brought back. We needed to reschedule for the next day since we had an appointment across town. We schedule for sat at 10:30am. We drop the car off at 9:30am and the first guy told us the squeaking is normal when it’s cold. Unacceptable!!! We get a new service manager Jaime, he was great told us he’d call when he has details. Calls at 1pm and tells us they couldn’t find anything wrong but could replicate the noise but it was normal. Again, unacceptable since we just got the car 2 weeks ago and the noise was LOUD when reversing. That’s not normal! We asked them to check the brake pads, rotors etc to see if it was maybe put in incorrectly or warped. He agreed to it. We get to the dealership around 2pm to follow up, still nothing wrong with the car but verified the brake pads are Honda stamped and certified. We asked to have the brake pads replaced as this was not ok, we spent a lot of money on this car and it’s not up to standard. That noise is excessive and absolutely not normal. We talk to the sales manager Alex Paz who was an absolute jerk and asked us what we wanted him to do and that there was nothing he can do for us. We explained that we just got the car 2 weeks ago how we’re pretty sure it’s the brake pads and that we would like something done as we just spent a lot of money (to us) on this car. I even asked to test drive the other Honda Accord sports that was on the lot to show this isn’t common or normal as I’ve had several Hondas and Toyotas. He basically told us we should have inspected the car prior to purchasing, that he couldn’t do anything and we bought the car as is. He eluded to the fact that we were wasting his time by complaining due to them supposedly not being able to replicate the noise and that the brakes were after market parts and that we need to take the car as is. We then asked who is lying because service just told us that they were able to replicate the sound and that the brakes on the vehicle were certified Honda parts and they even called Honda to verify. Alex’s tone quickly changed once we called him out on that and he went back to service and to confirm we were correct. He then said theg would replace our brake pads for free but it would be costing the dealership over $200 and he didn’t feel like wasting money on our car when that won’t fix the problem. The brake pads were changed and as we expected the loud squeak/grinding noise is no longer there. Alex’s professionalism was far from the standards we expect of Toyota. The fact that he talked to us like we were stupid, had no idea what we’re talking about is despicable and unacceptable! There was no apology, no sense of care and no respect for customers just wanting a car to be in the condition they expect. We spent most of our weekend at the dealership advocating for our vehicle to be fixed. This shouldn’t have ever happened and I am extremely disappointed that this is the level of service Toyota offered us after being a customer since 06’. More

by Nexie Verified Customer Verified Customer

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I worked with Rich Grzeda for about 4 hours and this was the BEST experience I've ever had buying a vehicle. Rich was absolutely amazing at taking care of me and my wife, if felt like his #1 goal was to mak the BEST experience I've ever had buying a vehicle. Rich was absolutely amazing at taking care of me and my wife, if felt like his #1 goal was to make sure we loved our new car and that we were happy with our purchase. He never once was condescending towards us like I've experienced in the past with car salesman. He only treated us with respect and I really appreciated the way he took care of us. When I do buy again in the future I do hope that Rich is still around to help me find a car that I want. I talked to Alex Paz for a few minutes to help finalize the deal and he also seemed like a good guy. If I could give Rich 10 stars I would do that. Buy with confidence when dealing with Rich! More

by Joshuabennicoff Verified Customer Verified Customer

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I have been a customer for Findlay Toyota for the last 2 Dedades. For Sales, Parts and Services. Dedades. For Sales, Parts and Services. More

by JCORDOVA10 Verified Customer Verified Customer

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It’s always an easy, quick, pleasant, experience at Toyota! I recommend Mr. Paz to everyone I know! Toyota! I recommend Mr. Paz to everyone I know! More

by Alyssa gutierrez Verified Customer Verified Customer

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Mr. Jose Ortiz, Mr.Arturo Avalos and Mr. Alex Paz were very profesional, patient's, They tried help us all the time, and the others employees were very nice and cooperatives. Thank you. Nice work. very profesional, patient's, They tried help us all the time, and the others employees were very nice and cooperatives. Thank you. Nice work. More

by Eusebio Rodriguez Verified Customer Verified Customer

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Bought my 2021 Honda Accord at 20,000 miles, about a month later breaks were making noise. Took it in the shop and they said nothing was wrong. They said it was because of the heat. Months later cold we month later breaks were making noise. Took it in the shop and they said nothing was wrong. They said it was because of the heat. Months later cold weather came along and still heard the noise on the breaks. Took it in again and was told the same thing. Wish they could have least put new breaks on a car sold. To top it off the trunk now does not open with the key fob. And sensors going off for an oil change when in reality it does not need one. Don’t know what’s going on with the vehicle sold to me. But that’s just the car itself. At the least I can say that the staff was pretty friendly. More

by DEL5 Verified Customer Verified Customer

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Matt Stanley has been my service advisor for many years, he always does a good job. he always does a good job. More

by Mlsjr067 Verified Customer Verified Customer

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They work hard to earn your business. Both sales and service are very good. That is why we keep coming back and highly recommend them to everyone. Both sales and service are very good. That is why we keep coming back and highly recommend them to everyone. More

by Guillaume Verified Customer Verified Customer

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