Alex Mistry

Excellent service as usual and very good experience See you again soon for our service you again soon for our service More

by alisacianfrani Verified Customer Verified Customer

Helpful 0

Report | Print

Zero rating for this dealership. Bought a car one year ago and still waiting for a part. I reached out to inquire three more times about the part and still no one has replied. I woul Bought a car one year ago and still waiting for a part. I reached out to inquire three more times about the part and still no one has replied. I would like the owner of the dealership to call me. Someone needs to know what is going on. More

Helpful 1

Report | Print

My experience with Naples Mazda has been underwhelming from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10- from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10-15 times before I could finally talk with someone to get answers on what the status was on my vehicle. When I came in to do my buyout my experience started out great with Lena, and she was fantastic start to finish, but all changed when a supposed manager by the name of Dustin came out to talk with my wife and I about a required safety check for a fee. I simply stated I was not paying for this because it’s not part of the buyout cost. He promptly got aggressive and visibly upset by the fact I did not want to pay for something which was not in the upfront buyout cost of the car. My wife asked him to produce a company policy stating why this fee was necessary but refused to do so and told us to leave and go somewhere else to do the buyout. This is totally unacceptable to act this way towards a customer and especially my wife. This is the worst experience I have every had in any car dealership in my life. I felt very disrespected and will never purchase another vehicle from any dealership under the Mogan group name. If I could give a zero star rating I would. More

by lake.71osu Verified Customer Verified Customer

Helpful 1

Report | Print

Flew in from Virginia and had test drive sales contract written up in no time! Phil was very nice and Alex helped me with the financing by putting together a great package to fit my budget! written up in no time! Phil was very nice and Alex helped me with the financing by putting together a great package to fit my budget! More

by oscarb9708 Verified Customer Verified Customer

Helpful 0

Report | Print

This is my third lease with them and I will return. They are super nice and helpful. They are super nice and helpful. More

by TINAWESTERVELT Verified Customer Verified Customer

Helpful 0

Report | Print

Bruno was great as was Alex. They made sure to get me a great deal within the parameters I was working with They made sure to get me a great deal within the parameters I was working with More

by kenminke Verified Customer Verified Customer

Helpful 0

Report | Print

Love my car, Phil was great in working with ; however it took over 6 hours to purchase the car. The amount of time to get answers from Alex was ridiculous. This also continued for a week after when there we took over 6 hours to purchase the car. The amount of time to get answers from Alex was ridiculous. This also continued for a week after when there were things to be fixed. Phil would reply promptly though. Dealership was very clean and employees were friendly. More

by SRICHART Verified Customer Verified Customer

Helpful 1

Report | Print

Professional and pleasant environment. A bit time consuming in the financing process could use quicker process. A bit time consuming in the financing process could use quicker process. More

by bgen Verified Customer Verified Customer

Helpful 0

Report | Print

My CX-90 has been broken for a month and we have been waiting to be fixed. waiting to be fixed. More

Helpful 0

Report | Print

Alex Mistry came through for me in shipping our car to Indiana. The car will stay there, so it will not return to Naples for ser Indiana. The car will stay there, so it will not return to Naples for ser More

by GRPIPP Verified Customer Verified Customer

Helpful 1

Report | Print