Danniela Alves

Everything was great. They looked up my tire warranty which I bought in Stamford ct dealer. I got tire on real quick. Thank u. Naples Mazda. They looked up my tire warranty which I bought in Stamford ct dealer. I got tire on real quick. Thank u. Naples Mazda. More

by nealp67 Verified Customer Verified Customer

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Danniela is a very hardworking employee for Naples Mazda. She works to keep all her customers informed on the details of their services and repairs and pick-up availability. She works to keep all her customers informed on the details of their services and repairs and pick-up availability. More

by CINCHA01 Verified Customer Verified Customer

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I didn't have an appointment scheduled and they still managed to get it done within the hour. Super friendly staff as well managed to get it done within the hour. Super friendly staff as well More

by theofficialzenines Verified Customer Verified Customer

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My experience with Naples Mazda has been underwhelming from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10- from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10-15 times before I could finally talk with someone to get answers on what the status was on my vehicle. When I came in to do my buyout my experience started out great with Lena, and she was fantastic start to finish, but all changed when a supposed manager by the name of Dustin came out to talk with my wife and I about a required safety check for a fee. I simply stated I was not paying for this because it’s not part of the buyout cost. He promptly got aggressive and visibly upset by the fact I did not want to pay for something which was not in the upfront buyout cost of the car. My wife asked him to produce a company policy stating why this fee was necessary but refused to do so and told us to leave and go somewhere else to do the buyout. This is totally unacceptable to act this way towards a customer and especially my wife. This is the worst experience I have every had in any car dealership in my life. I felt very disrespected and will never purchase another vehicle from any dealership under the Mogan group name. If I could give a zero star rating I would. More

by lake.71osu Verified Customer Verified Customer

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Everyone was great as was service. They all do a great job at this Mazda deallership. They all do a great job at this Mazda deallership. More

by ladico Verified Customer Verified Customer

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Atención al cliente , he solicitado una cita con el director financiero y es muy complicado acceder alli director financiero y es muy complicado acceder alli More

by camilo anchique Verified Customer Verified Customer

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Took care of my problem and I did not have to wait long Thank you Thank you More

by E.SZOBOTA Verified Customer Verified Customer

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Daniella was very sweet. She listened, and helped me choose the best option. I was concerned about the cost, and she was understanding She listened, and helped me choose the best option. I was concerned about the cost, and she was understanding More

by Asullivan29 Verified Customer Verified Customer

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I have scheduled an oil change twice, both appointments were first thing in the morning, and I waited for my vehicle. It took two hours for a simple oil change. In addition, the music playing in the waitin were first thing in the morning, and I waited for my vehicle. It took two hours for a simple oil change. In addition, the music playing in the waiting area was loud and a poor choice. I will be taking my Mazda elsewhere for oil changes. More

by Mkvandy Verified Customer Verified Customer

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They lied on one of two estimates. One claiming to need brakes. After I said that the car had <5k miles and was purchased from them, they suggested they would service it for me. I brou One claiming to need brakes. After I said that the car had <5k miles and was purchased from them, they suggested they would service it for me. I brought it to them for repair and, like magic, the next report said the brakes were great and needed nothing. The tires were also bald. They said they would repair them and later changed their mind. They sold me a car with unsafe tires. I paid for the pre certification ($$$$) and service agreement. The only reasonable person in the entire enterprise was Mrs. Alves, who was wonderful in every way. She was proficient, professional and polite. I have only nice things to say about her. Also, the sales manager gave me a time to come in for service and claimed he would make the service department aware. He didn’t. Instead, I had to explain myself all morning and try to justify why I was there. I am filing a complaint with the better business bureau and getting anattorney. More

by NeverAMazda Verified Customer Verified Customer

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