Alex Kumi

I love my car and service was great love my car everything was great good everything was great good More

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Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

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Buyer beware - Do not purchase from this dealership. I Buyer beware - Do not purchase from this dealership. I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Severa Buyer beware - Do not purchase from this dealership. I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Several months after the purchase, I decided I did not need the $2800 extended warranty and have been trying to cancel for several months. I have made multiple attempts at reaching the dealership through their online chat, phone calls, text messages to the finance manager and eventually visited the dealership again to cancel. On or about 08/27, I received a phone call from their corporate office stating the warranty was cancelled and the funds has been reimbursed back to my finance company. To date, 10/06/21, no payment has been received or posted to my auto loan, the dealership rarely responds to my inquiry and each time I get the same response from Sid - "I will call Lisa at corporate to inquire" but never get a response or update. The purchase of the vehicle was easy and acceptable terms but the service they provide after purchase is greatly lacking. I will not be using this dealership for any maintenance and suggest you choose a different dealer to purchase your car. More

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I highly recommend this dealership! Our buying experience was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased! was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased! More

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Just purchased my first new car on 8/27/2020 and the experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employ experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employees at Greenway Kia in Franklin was very helpful. Their guidance and professionalism helped me make the right decision. I was very pleased and I will recommend this dealer to anyone that would like to purchase a car. More

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My First New Car.... Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Fran Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin for your New Car needs. To Dwight and Chris, Thanks a million times over.. More

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Stay Away Absolute worst car dealership I’ve ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months a Absolute worst car dealership I’ve ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months after my purchase and I still don’t have a permanent tag. And NO ONE CARES!! Wish I’d never dealt with this place. More

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Very helpful! The people at Franklin Kia were very kind and helpful. The used car that we bought from them was beautiful and exactly what we were looking for. Tha The people at Franklin Kia were very kind and helpful. The used car that we bought from them was beautiful and exactly what we were looking for. Thanks to Alex for sticking with us until we worked out a deal! More

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Outstanding Experience from Emails to Financing I couldn’t be happier with the experience I had at Franklin Kia. I emailed Zach Church about the Niro and he was super responsive. I felt comfortable I couldn’t be happier with the experience I had at Franklin Kia. I emailed Zach Church about the Niro and he was super responsive. I felt comfortable asking questions over email and he answered them. I made an appointment to test drive the Niro without being pressured. From the moment my boyfriend and I parked at the dealership, we felt welcome. No one busted out the door with a pitch. We were greeted warmly and met Zach & Alex. Here’s the kicker, both of them actually listened! They let me set the pace and it was a great change from other dealerships. Not once did we hear the dreaded phrase, “What can I do to get you in this car today?” When it came down to financing, again, they listened! Amy took time to explain everything and make me feel at ease. THANK YOU for helping me get the car of my dreams for payments I could afford. If you are looking for a new car and want to have a great buying experience, visit Franklin Kia! More

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Happy new car owner! The team at Franklin Kia went above and beyond to make our car buying experience excellent. From listening to what I wanted to explaining the process. The team at Franklin Kia went above and beyond to make our car buying experience excellent. From listening to what I wanted to explaining the process. From the first contact call from Zack in the internet department to my dealings with Alex everyone was professional. I enjoyed taking to David the owner. At no point did I feel uncomfortable or pressured. I can not say anything bad about the process. In fact, Amy from the Finance Department even came by our house to get the final papers signed by my wife. I will be back! More

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