Alex Gardiner

I have no problem with our sales person. Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to h Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to have gone down hill the past few years. Called to make an appointment to have our Tacoma in for 30k mile service. Asked about "Works package" coupon that had been sent to me. Was told the only difference between the two was the 30k mile service included engine and cabin air filters and the price was $144 higher. I can change both air filters for about $35 so I asked for the "Works Package". I told them not to rotate the tires because they had previously, more than once, damaged my rims. I was told it would be about an hour to an hour and a half. More than two hours go by with no word about my truck. It seems underestimating wait times is the norm here. Finally my service writer Mr. McIntyre, comes to me and says he went back to the shop to find out why it was taking so long and was told they broke the oil filter housing and had to fix it. He said they had to finish filling the oil and they would be done in a few minutes. Another hour and a half goes by, I see them pull my truck into the service writers area, but my service writer is nowhere to be seen. After another half hour he comes to me and apologizes for my wait and comps the charges. He gives me a copy of the bill but no multi point inspection report which is part of the service. He gave it to me after I asked. As I approach my truck I can see a lot of dirty, oily hand prints/smudges on the hood, fender, door, and interior. They also did not remove the gooey mess from the service reminder sticker on the windshield tint, after I specifically asked for it to be removed. After another brief wait (4 hrs. total) I was released. After arriving home I review the paperwork and pop the hood to check the oil level. Oil seemed fine but they obviously did not top off the fluids as specified in the paperwork. The washer fluid for example took the half gallon I had and was still only about half full. This may seem like a small thing but it makes me wonder how much of what they say they did actually got completed. Laying under the front of the truck It was obvious only a half hearted effort was made to clean the oil mess they made and ONCE AGAIN, FOR THE 3RD TIME, FAILED TO SECURE THE SKID PLATE UNDER THE MOTOR! IT'S 4 BOLTS THAT HOLD A 25-35 POUND PEICE OF STEEL TO THE TRUCK! HOW MUCH DAMAGE COULD THAT DO IF IT FELL OFF ON THE HIGHWAY! Fixed it myself, because the last time it was in to have 2 missing skid plate bolts installed it took an hour and a half, (with an appointment), and being told it would take 10-15 minutes. Multiple calls/messages including to the service manager, Alex Gardiner, have gone unanswered with no response. More

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First Time at Ed Martin Luis Garcia, was fantastic to work with—friendly, understanding, and knowledgeable about the issues. He even offered to drive me home due to how long the service was taking. I’d h work with—friendly, understanding, and knowledgeable about the issues. He even offered to drive me home due to how long the service was taking. I’d happily work with him again, and he definitely deserves a raise. I didn't have the best service experience initially and felt that my car was driving worse than when I brought it in. After explaining my issues Ed Martin Toyota immediately reached out to me to make things right. They went above and beyond to get my vehicle back in the next day and resolve the issues with no cost to me. Really friendly, good people work there and I will use them again. Thanks for resolving my issues! More

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Do not take your car there for service! Explained my situation with Eric Sargeant the general manger accused me of lying. I was not explained the total cost of a new tire and oil changed. Explained my situation with Eric Sargeant the general manger accused me of lying. I was not explained the total cost of a new tire and oil changed. He told me everyone knows there are additional cost other than just the tire. Also the Toyota emblem was missing on the alloy wheel that they mounted and balanced with a new tire. Two policeman and security officer put the spare on for me and placed the flat tire with alloy rim in my trunk with the Toyota emblem on wheel. Eric would not even offer to look for it. He brought up my car was 10 years old. He was very rude. More

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