Alex Clothier

Alex Clothier has been my service advisor for a myriad years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for cont years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for continued business with Mr. Clothier. More

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Clearly communicated what I needed done and gave me options. Thank you so much Alex options. Thank you so much Alex More

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I can’t say enough wonderful things about Alex at Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but he has also helped me out of a couple of emergency situations with such calm and efficiency that I can’t imagine going anywhere else. Alex is always available when I need assistance, and his commitment to ensuring everything goes smoothly is beyond impressive. It’s rare to find someone who consistently goes above and beyond to provide exceptional service, but Alex does just that. I trust him completely with my vehicle and always leave feeling confident that I’ve received the best care possible. If you’re looking for a service rep who’s dedicated, dependable, and fabulous to work with, Alex is the one you want! More

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My service rep Alex is always courteous, knowledgeable, and fast. His recommendations are thoughtful and well received. and fast. His recommendations are thoughtful and well received. More

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Always fast service. Alex was efficient when I was in a hurry and it was appreciated! Alex was efficient when I was in a hurry and it was appreciated! More

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I had the pleasure of doing business with Darnel Bowens while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recogn while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recognize Larry Cash the business manager who made sure I was able to secure a loan at a lower APR compared to other loan offers. Overall I enjoyed the few hours spent while closing the deal and feel very pleased with my purchase. More

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Always a wonderful experience. So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! More

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My Service Advisor Alex Clothier brilliantly handled my 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced a 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced and now my car stops like a dream again and I do not have to worry! The service shop did not have all of the parts on hand, so Alex put me in a brand new Black on Black 2024 Mercedes-Benz GLB with only 13 miles on it and he said "You keep the car over the weekend and enjoy yourself!" This is the type of service that people dream about from other car companies! I have become uncustomed with this type of excellent service on my car thanks to Alex! More

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My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

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For the First time ever today I showed up at 07:30am at the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definit the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definitely surprised my Service advisor Alex Clothier who was like "What are you doing here, what's going on" because 99% of the time they are used to calling You! I explained to him the brake noise and he was ready to get me in right then and there but I did not drive my 2020 Mercedes GLB there. Alex promptly scheduled me for service in February and I am now good to go! And not once did I even mention to schedule me for a loaner because this is not his first rodeo with me, it was already done like he was a magician or something! More

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