Alex Clothier | Page 14

Only place I take my Mercedes. Alex had always been my advisor and he is one of the main reasons I just renewed my 3 service contract. Alex is fast and efficient and always puts the customer first. advisor and he is one of the main reasons I just renewed my 3 service contract. Alex is fast and efficient and always puts the customer first. More

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I am giving a 5 Star review for professional service to my advisor Alex Clothier because after I got off from work on Wednesday January 5th he had me all taken care of with a loaner vehicle that allowed me my advisor Alex Clothier because after I got off from work on Wednesday January 5th he had me all taken care of with a loaner vehicle that allowed me to go home and sleep while my vehicle was being worked on. Alex even helped me to renew my Mercedes maintenance plan that will take me out to 70,000 miles. They even had my car washed and it was covered with snow after the big snowstorm on Monday. I never worry with him and that says a lot because I always worry. More

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Even though I live about an hour drive each way from the Mercedes-Benz of Annapolis Service Center, I am a loyal customer for many years and plan on keeping it that way! It's worth the extra driving distanc Mercedes-Benz of Annapolis Service Center, I am a loyal customer for many years and plan on keeping it that way! It's worth the extra driving distance to me because I am treated so well and know my vehicle will be treated well, too. I like the "above and beyond" customer service and am blessed to have Alex Clothier as my Service Rep. and feel every interaction is professional, friendly and honest. My experiences with Alex are truly great! The entire service center has always treated my whole family with respect. Thank you! More

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This was the second time I utilized Peter Herman as my service/sales associate and again Peter did an outstanding job servicing my vehicle for a slow tire leak and rim repair. He went over and beyond to service/sales associate and again Peter did an outstanding job servicing my vehicle for a slow tire leak and rim repair. He went over and beyond to ensure my concerns were addressed (checked the tire 3 times before identifying the problem) and then negotiated with the warranty company to ensure I did not pay any costs for repair and tire replacement. Peter is a truly a knowledgeable professional and would recommend him to any consumer desiring maintenance or service. FIVE STAR RATING!!!! On a side note, I would recommend that service attendees use gloves when driving cars to and from the service areas. Leaving smudges and slamming doors should be avoided. More

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Outstanding in all respects: Sales, Service and Customer Relations. Service Advisor Alex Clothier is so attentive, I truthfully drive from Florida to let him manage all our scheduled servicing (10,000 mile Relations. Service Advisor Alex Clothier is so attentive, I truthfully drive from Florida to let him manage all our scheduled servicing (10,000 mile intervals). This is a dealership of excellence, without comparison. Alex Clothier is the best Service Advisor I have ever had the pleasure to interface with - over a 60 year period of owning an automobile. Truly remarkable! More

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This review is for the service department/side of the Mercedes Benz of Annapolis division; specially for the esteemed and illustrious Alex Clothier! Alex has been our Service Advisor since moving to the Mercedes Benz of Annapolis division; specially for the esteemed and illustrious Alex Clothier! Alex has been our Service Advisor since moving to the Annapolis area in 2020 and we count our lucky stars that we were paired with him! He is hands down the most courteous and genuine person I have ever had the chance of meeting and doing business with. He is wonderful to chat with, he is detailed and follows through on his deliverables and commitments, and he is beyond kind and thoughtful! He is a true asset to the service team and we know that our vehicle and service taking place is done correctly and with integrity. He goes above and beyond for his clients and he is the epitome of what true professionalism looks, acts, and is what it’s suppose to be like! You are in good hands if you work with Alex and can’t recommend him more to family and friends! Alex is one of a kind and a true gem and we will continue to get our vehicle serviced at Mercedes Benz as long as Alex is there! He is a top 10 in many ways and we thank you so much for all that you do, Alex!! More

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Alex is absolutely the best ever. My level of service is exceptional every single time! Whenever I visit Alex, I feel like I am talking with a family member! He makes sure every concern is addressed with a exceptional every single time! Whenever I visit Alex, I feel like I am talking with a family member! He makes sure every concern is addressed with a level of professionalism and care that I have never seen before! I only come to this dealer because Alex is here. More

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Thank you Alex for your qualities of customer service professionalism, patient, and having a people first attitude. It’s been over 3 or 4 years and I am well pleased with your service and I will change professionalism, patient, and having a people first attitude. It’s been over 3 or 4 years and I am well pleased with your service and I will change you for nobody. Keep up the good work and Happy Holidays to you and your family, More

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Alex Clothier and team are exceptional! Fast, friendly and professional. I always feel like a welcomed family friend. Thank you! and professional. I always feel like a welcomed family friend. Thank you! More

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Why am I a happy Mercedes-Benz owner? Because Alex Clothier is my Service Advisor. Because Alex Clothier is my Service Advisor. More

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