Alex Abarca

I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

Report | Print

Worse experience I have gone thru, it took the mechanic 3 days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. More

by j.merchain4 Verified Customer Verified Customer

Report | Print

Great service, great communication the survey shouldn’t require 15 words. A lot of people won’t answer it because of this. require 15 words. A lot of people won’t answer it because of this. More

by juanmsq Verified Customer Verified Customer

Report | Print

Good and polite service, they took care of me and my vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. More

by JGIL2138 Verified Customer Verified Customer

Report | Print

Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

by 13ricpar14 Verified Customer Verified Customer

Report | Print

Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

by JONMORENO323 Verified Customer Verified Customer

Report | Print

They worked on my car really quickly, I had several recalls and my car only stayed overnight once. recalls and my car only stayed overnight once. More

by GABRIELA_MIRAMONTES Verified Customer Verified Customer

Report | Print

Took my Ioniq 5 in for some complimentary maintenance and the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. More

by tduvall777 Verified Customer Verified Customer

Report | Print

The service was great and very helpful. Easy to make an appointment and fast service overall Easy to make an appointment and fast service overall More

by JJ Verified Customer Verified Customer

Report | Print

Tony was amazing easy process the whole dealership was amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai More

by HANIBARAKAT91 Verified Customer Verified Customer

Report | Print