Alejandro Sanchez

The staff was very nice but did not do what they said they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenien they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenience and a deal breaker for me. More

by BADDELOO125 Verified Customer Verified Customer

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The employees say all the right things, but generally did not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery cri not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery critical. In spite of the issues, I am grateful they did fix my car in the end. More

by BADDELOO125 Verified Customer Verified Customer

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I had an issue with a replacement of my windshield wiper on my C300, and I received excellent service from Alejandro Sanchez. on my C300, and I received excellent service from Alejandro Sanchez. More

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I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

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Service is always top rate. As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Ev As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Even charged for wipers where they have given complimentary in the past Other luxury models like my other car Lexus services are not as extreme More

by MARKP90348 Verified Customer Verified Customer

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The team at Autohaus, especially Alejandro, was courteous and professional. They kept me posted on the status of my car while it was in for service. They were much appreciated. and professional. They kept me posted on the status of my car while it was in for service. They were much appreciated. More

by PETERM5 Verified Customer Verified Customer

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Worked with Alejandro for my initial visits once I got my EQS. Great Service overall. I have a couple of outstanding items but have not got any follow up back since i've raised the question to him. EQS. Great Service overall. I have a couple of outstanding items but have not got any follow up back since i've raised the question to him. More

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Better service than the previous time I was at the dealership. Big improvement . Thank you dealership. Big improvement . Thank you More

by meganlshaffer Verified Customer Verified Customer

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I would rather not write reviews - I am happy to provide ratings. Do not ask me to write reviews in the future. Thank you ratings. Do not ask me to write reviews in the future. Thank you More

by MARCIAKADELMAN Verified Customer Verified Customer

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Great service department! No issues at all - the representative greeted me promptly and get me well informed. No issues at all - the representative greeted me promptly and get me well informed. More

by MSPALECZNY Verified Customer Verified Customer

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