Alejandro Pena
Alejandro Pena at McCombs Ford West
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Alejandro Pena

Sales Consultant

McCombs Ford West

7111 NW Loop 410
San Antonio, TX 78238

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48 Reviews

Dealership Experience

6 yrs

Industry Experience

23 yrs, 3 mos

Languages Spoken

Spanish Spanish

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rated

48 Reviews

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48 Reviews of Alejandro Pena

December 09, 2024

Dealership Rating
Employee Rating

I have been impressed with the business practices of this establishment. The prices are competitive, the purchasing process is efficient, and I obtained a favorable deal on my new vehicle. The exceptional cu More

by Mariel Duncan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alisha Zamora

Dec 10, 2024

McCombs Ford West responded

Mariel, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2020

Dealership Rating
Employee Rating

Mr. Laith Abu Matter worked hard to get us a new vehicle. But failed to follow-up on the referral payment that was promised. It's ten months later and no one will return our phone calls. Two referred paymen More

by mpamcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laith Abu Matter, Alex Velasquez

Oct 13, 2020

McCombs Ford West responded

Thank you!!!

Oct 13, 2020

mpamcollins responded

Failed to pay two referral payments on two new vehicle that was bought ten months ago.

July 15, 2020

Dealership Rating
Employee Rating

Best buying experience I've ever had. From first call to driving off. 100% will the only place I buy my cars from now on. More

by joe.jaso
Recommend Dealer
Yes

Other Employees Tagged: George Garza , Douraid Abdulmajeed, Laith Abu Matter, Alex Velasquez

Oct 13, 2020

McCombs Ford West responded

Thank you!!!

July 09, 2020

Dealership Rating
Employee Rating

Mr Majd was professional and courteous. You made our buying experience a pleasant one. Thank you. I’m very happy with my F-150 truck. More

by Saroy
Recommend Dealer
Yes

Other Employees Tagged: Jason Manko, Majd Tabrizy , Sarah Serna

Oct 13, 2020

McCombs Ford West responded

Thank you!!!

June 22, 2020

Dealership Rating
Employee Rating

Cameron Anderson was our sales associate and did a great job of getting the exact vehicle that I wanted. Overall the buying process took about 4 hours, which was not long compared to the all day fiasco I a More

by b_sanchez_08
Recommend Dealer
Yes

Other Employees Tagged: Cameron Anderson

Jul 06, 2020

McCombs Ford West responded

Thanks. We appreciate your business.

June 05, 2020

Dealership Rating

You all called me to go in and check out the deals you all where having no down payment no interest so the sales person tell me no down payment no interest on the truck I liked then you come and tell me y More

by Mary peck and chriselda Perez
Recommend Dealer
No
Jun 11, 2020

McCombs Ford West responded

Hi Ladies, I know it seems like there is no reason for some of the things that we are coming back to tell you, but when we are dealing with bank approvals, we are just the messenger. The bank has all the money to lend and the dealership has none. So when they tell us the term, down payment and interest rate, that isn't us making that stuff up, that's the bank telling you what it is that they are willing to do. Zero down and Zero interest is available to customers that qualify for those programs through Ford Motor Credit. Unfortunately, you did not meet their requirements. So naturally, the payment would have to increase if we are unable to use those programs. We do take full responsibility for communicating that to you in a way that you understand. Obviously we failed to do that and we apologize. We will endeavor to be more clear.

June 04, 2020

Dealership Rating
Employee Rating

Christian was awesome to work with, he made sure everything was handled. Needed a light replaced and and oil change. He communicated with me on his day off at the progression that was being made on More

by jarmstrong2008
Recommend Dealer
Yes

Other Employees Tagged: Christian Martinez, Brandon Reyna, Alex Velasquez

Oct 13, 2020

McCombs Ford West responded

Thank you!!!

June 03, 2020

Dealership Rating
Employee Rating

Laith Abu Matter was very helpful and patient through the entire process. He was very friendly and helpful. I highly recommend asking for him when you shop here. Mr Secidroo the finance manager was also ve More

by Aryceli
Recommend Dealer
Yes

Other Employees Tagged: Laith Abu Matter

Oct 13, 2020

McCombs Ford West responded

Thank you!!!

May 27, 2020

Dealership Rating
Employee Rating

Thank you Art and Christian for all your help! You guys were amazing and answered any and every question my wife and I had. I will definitely be referring family and friends. More

by Valdez.a0110
Recommend Dealer
Yes

Other Employees Tagged: Christian Martinez, Arthur

Jul 06, 2020

McCombs Ford West responded

Thank you so much for the kind words. We appreciate your business.

May 12, 2020

Dealership Rating
Employee Rating

Snake heaven out here can't trust anyone starting from the top once they get your money that it bought a new truck with factory damage fought to get it fixed was at shop twice totaling a month or more sec More

by Fatal.210.jc
Recommend Dealer
No
Jun 11, 2020

McCombs Ford West responded

Hi, Fatal, It looks like this was a mess from start to finish. Please accept our apologies.

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